Motorola — 3 months of Purchase 2 months lying with Motorola Service Center, still not fixed. Incident No.[protected]

Address:

New Delhi, Delhi

Complaint No.[protected][Compalint made to Help desk on 14 Apr 2015 - still no result] I purchased Moto G 2nd Gen on 21st Jan (delivered on 23rd Jan 15). On 22 Feb when I used memory card it was not working. It was a manufacturing defect due to which whole phone stopped working by the end of the weekend. I managed to submit my phone to your Jaipur Service center on 3 Mar 15(exact date don’t remember) – (at Ensure Support Sevices Ltd.) As per their words – motherboard was changed along with the SD card slot. I don’t know the Job Sheet No. I have delivery challan with me DC No. JAI/MG/CD/14/02365, WoNo: JAI/MG/14/02495, DC Date: 18 Mar 2015. Within a week SD Card again stopped working then I submitted the phone with your Service Center in Delhi – B2X Systems (Janak Puri District Center on 28 Mar15 and received on 4th Apr 15). According to them SD Card slot was changed along with display as well. Don’t know why the display was change that too without my consent. They didn’t even provided a delivery challan like the Jaipur Center. On 6th Apr 15 the phone encountered the same issue yet again. The SD Card again stopped working. The Sim Connectivity was also trembling time again. As I cannot take leave every second day to get it repair I tried to submit it on subsequent Saturday 11th Apr 15, but your Janak Puri Center was closed for some unknown reason. I then managed to submit the phone on 13th Apr 15 along with charger (which was faulty) at B2X Systems (Janak Puri District Center). Ref No. received on 13th Apr is- GINDEL000534. As per Motorola mail on 28th Mar 15 phone was fixed again, but on 29th Mar 15 around 10 AM I visited service center to get the device but it was not working so I refused to get the faulty handset back. In 3 months of purchase 2 months it was with you. If that’s the kind of service a person gets by spending so much money, then I would rather change the brand. I would have been better with Samsung or IPhone. I want my money back, the whole I had exerted on this the never working handset. I cannot spare any more time and money. For reference last mail is attached.