Motorola — camera problem again & again

Address:

Bhopal, Madhya Pradesh

I am writing to complain about my Mobile Moto G 16 GB black, that I purchase from flipkart on the 27th of march 2014 (IMEI/Serial No.[protected] & MSN NO-Q627XERZRQ) and Flipkart order id-OD[protected]. From the month of august 2014, I have found some problem in Moto G. Below mention are the complaint which I have already launched in your customer care department ( Sampark Systems) : please do the replacement as after so many issue I am pissed off. 1-Auto switch off.(work order No.YYT-MG[protected] Action taken by Sampark system-Mother board replaced. 2-Camera problem while flash on & sim 1 auto switch off.[protected] Action taken by sampark system-Software update.(without any work order) 3-Camera problem while flash on.(repeat fault) Action taken by sampark system-Replace camera from there stock.(without any work order). 4-Camera problem while flash on-(repeat fault[protected] Action taken by sampark system-Mother board replaced.(work order No.OPL[protected]. 5-Camera problem (repeat fault[protected]. Action taken by sampark system-submit purchase invoice to order flash cover. ( Sampark asked for Purchase invoice so that they can order the part. ) 6-On[protected] I visit sampark system to know the status of flash back cover. At that time I found that the service technician not put any part order to Motorola.After some argument service technician is ready to replace the flash back cover from there stock.(without any work order). This is the worst part of customer care department that they are fooling their customers. 7- On[protected] I found repeat fault on Moto G. I visit sampark system to know about replacement process for the same but service technician told to me there is no replacement processes from our hand please call to Moto G call center. Between all these processes I already register complaint to Motorola customer care. Complaint No[protected]. Complaint No[protected]. I am disappointed and would require you to replace the same model of Moto G. I expect to hear back from you with a full resolution to the issue asap. I am attaching some photos( camera problem), work order details and purchase invoice for your reference.I am requesting you please replace the same asap. Thanks, Sandeep Lauwanshi Bhopal (M.P) Mob.[protected] [protected]