Motorola — Complaint about a dysfunctional mobile phone

Address:Khordha, Odisha, 751007

I purchased a motorola mobile - (Moto g second generation) on 10th November, 2014 from flipkart.The IMEI/Serial No of the phone is: [protected]. Within the warranty period, the phone started giving lot of problems. So I deposited the mobile in a nearby service centre - Smart Services (telecon division), Bapuji Nagar, Bhubaneswar -751007 on 29/9/14. Even after 12 days of depositing the mobile, the service centre says I have to wait for another one week for the repaired mobile as the required parts are not available. The service centre never informed me what is status of the repairing and the phone number of this service centre is not working. I dont know why the repairing is taking so much time and why the company is not providing the required parts to service centre in time. Why a customer has to wait for more that 15 days for repairing of a mobile which is under the warranty period?
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Motorola Solutions customer support has been notified about the posted complaint.
Oct 09, 2015
Updated by Debabratapatra
The service centre has written in jobsheet no 5285 that on/off key not working, head phone not working, extremely low battery back up. The motherboard and battery needs to be changed in the phone. Please tell service centre to deliver the phone as soon as possible. Also please update me about the progress of the repairing.
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