Motorola — Damaged moto g — pathetic service and even more pathetic service men

Address:	Kolkata, West Bengal, 700082
Website:	motorola-mobility-en-in.custhelp.com

The so called Gorilla Glass of my wife's Moto G (2nd Generation) broke completely due to a fall from a height of 1.5 feet from the ground. We took it to B2X Service Center in Kolkata and they said they would have to replace the screen. We submitted the handset to B2X via Job No AMSKOL****80 on 06/10/2015. It has been 49 days now and we are yet to receive the repaired handset.

Neither the service center, nor the customer care executives have any idea of the actual status of the job. We have visited the service center several times and every time they reluctantly pass the issue to the customer care. We have also called up the customer care no [protected] several times and we have received the answer "The part has not yet arrived and some Mr. Imran is looking into the issue" each and every time.

We even went to the service center to bring back the damaged handset, but to our dismay, the apathetic bunch of guys sitting at the service desk demanded a service fee of Rs. 172 without even providing a cent of service. We decided to not take back the damaged handset.

This is the state of services being offered, and we thought Motorola was a world class service provider!

Now, my questions are as follows:
1. What is the actual status of the job?
2. Does Mr. Imran even exist in your system?
3. How much time does it take for a component of a device to be delivered to the service station?
4. Do you even install real Gorilla Glass with your handsets or is it just a gimmick?
5. What is the current and original action plan for the said job?
5. When will I get back my repaired handset considering that you have kept the device for almost 2 months now? (Provide a specific date)
6. Will I ever get back my phone duly repaired?

CONSIDERING THAT A LOT OF TIME HAS ALREADY GONE BY WITHOUT ANY RESOLUTION WHATSOEVER, A PROMPT RESPONSE AND ACTION IS HIGHLY ANTICIPATED (AND YES, BY RESPONSE, I MEAN THE ORIGINAL STATUS AND ACTION PLAN OF THE JOB AT HAND).