Motorola — Display Blank Problem_ JOb shhet No _ ZRV/MG/14/03968 and Ref No[protected]

Address:

Mumbai City, Maharashtra

This is reference to my Mobile handset Moto G 2nd Generation which is purchased on 07th Nov 2014 through Flipkart (IMEI no - [protected]) Phone is working normally and suddenly mobile display blank problem is coming and i m not able to operate the phone than i gone your service center located at thakkar mall, Borivali west, Mumbai, your authorised representative checked the mobile and said that display is not working and will resolve within 7-8 days, and i told them, plz arrange to porvide me alternative phone ( standby phone) but they said that there is no provision by motorolla to provide alternative handset, It means customer purchase new phone. I am very painful to write this that why customer is purchase such expensive handset if handset is under repairing and u will not provide alternative handset till handset is repaired and why require to repair if customer is purchase new phone forcefully. and also I am surprised that i did not received any call and i am trying to call from last 4 days on phone no 28334420, but did not get any response, these is Motorola service I did not seen this type of services which is provide by your company and also in my opinion this type of services is not good for company growth all the above detail i have already mail to you many times but i did not get any reply and i got one mail that your device to be reday on 13th apr, nut today i call your service center than they told me that parts is not coming form company, phone will be repaired after receipr part from company. if i did not get amy replay and solution by day end that i will filled complaint in consumer court agst you i am very dissatisfy from your service Yogesh Jain [protected] [protected]