Motorola — faulty battery

Address:Mumbai City, Maharashtra

I purchased Moto G 8 months ago from flipcart. Now the battery has swollen up and is physically damaged. The phone doesn't get charged properly and even after fully charging, it drains off within 1 hour from charging. I tried contacting customer care services through all modes of communication but no one seems to care. I have been told that the physical damage is not covered under warranty and I will have to bear the expenses of changing damaged battery and housing myself. Why should I pay if the company uses faulty/ cheap/ fake parts in their products? Please help
Was this information helpful?
No (0)
Yes (0)
Motorola Solutions customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Motorola Mobility
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1938
    Pending
    0
    Resolved
    1020
    Motorola Mobility Phone
    +91 12 4413 1500 (India)
    +1 800 668 6765 (USA)
    Motorola Mobility Address
    12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
    View all Motorola Mobility contact information