[Resolved]  Motorola India — Bad company, Please do not buy, I had a Horrible Experience...

Address:

Bangalore, Karnataka

Please never buy any Motorola product as the company has fully shutdown operations in India and is not functional. The only thing they do is sell this Phone to foolish customers. I bought a Motorola Phone Atrix 2 from Flipkart.com in November 2012, and suddenly one day the product developed a problem with the Screen, repeated hanging and network disconnections (in April 2013). I did not get proper support. My phone was kept in a third class Service Center that was authorized by Motorola for over 2 months. On calling Motorola and requesting for speeding up the process or at least provide me a spare handset, they refused outright. They have no escalation and their Head of Operations never wants to take any responsibility. I tried with the Motorola India call center initially but I did not get any response. One of the call center executives on repeated requests gave me a Motorola Center Head's Phone Number (Based in Gurgaon), but after telling him the problem he did not even bother to pickup my call later. I called various branches of Motorola but did not recieve any kind of help. I even called Motorola International (US Branch) who told me that I need to contact Motorola India. However, when I called various Motorola centers in various parts of India (including Delhi, Chennai, Delhi) I learnt all their branches had been closed and whoever were remaining were tired of the company's strategy. Finally after 60 days I received my phone. However, the phone even when repaired was defective (switching off whenever it wants or going irresponsive whenever needed). I did not bother to get it repaired as I felt it wouldn't be of any use as The company was anyway going to take 2-3 months. Even today the phone is not working properly and is completely defective. I was really surprised that Motorola has come back with another product to India, and do not be fooled into buying it. At that time when my phone was being serviced, since I was not getting proper responses, I felt like filing a Consumer Case suit with the local Consumer Courts in Bangalore. The Only reason why I did not File a Consumer Court Suit was because I felt that Motorola were not going to come to attend the case. Now I do not understand the Audacity of Motorola to come back to India and launch a product when they have so much of negative reviews especially. I would be happy if Motorola replaces my defective Phone, but I know that they would be saying that the product is out of warranty coverage to replace. I do understand this, but at the time of seeking help with the defective phone Motorola were not even present in India.