[Resolved] Motorola — Internet not working on Phone Moto G after upgrade to Lollipop

Prakash Karunakaran

from Bangalore, Karnataka

Address:

Bangalore, Karnataka

Have been using a Moto G phone to IMEI number [protected] procured in 11/08/2014. Last year 1 SIM card stopped functioning and I was using the phone with Sim 2 and the phone was working very well. The phone had os Kit Kat. Motorola upgraded their OS to Lollipop and the Internet connectivity with the Sim card stopped. When I took it to the Authorised Service Centre at Bangalore - (Job Number AMSFLA002865) they told me that this cannot work and I will have to replace the mother board to accommodate the Lollipop and it would cost me Rs. 7500/. So I advised them to put back the old OS of Kitkat which was working fine and I was not interested in the Lollipop. Now Motorola say that it is not possible to go back to the old system and I have to pay for the hardware to suit the software. This is not accepted.

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Complaint marked as Resolved

Motorola changed the PCB and have returned the Phone back to me, working in perfect condition. Now the Internet is working very well. Good job Motorola.

Motorola Solutions customer support has been notified about the posted complaint.

Jun 29, 2015

Updated by Prakash Karunakaran Motorola have corrected my Phone and have replaced the PCB. I am thankful to them for working on it so promptly and correctly. Good job Motorola.

Prakash