[Resolved]  Motorola — Issue with Moto X

Address:

Gurgaon, Haryana

I have bought a moto-x in March 2014. After 2-3 months the phone has serious issues like Bluetooth, Wireless not working, Heating issues, Battery discharge and self reboot. I have submitted my phone with their authorized service center Sikha Communication in Gurgaon and my night mare started. The raised a work order for replacement of the device. Till today I have not received my phone. Despite calling and visiting service center multiple times they don't respond properly. I have called motorolla call center and they ensured to arrange a callback with the status. After waiting for 48 hours I called call center again and got a confirmation to pick up the from service center as the status has been updated. I immediately rushed to the service center but all my happiness vanished as soon as i asked my phone. Their motorola portal was not working due to internet issue in their office. I rang call center again and talk to 3 different people. Got the contact of Saranjeet Singh who takes care Haryana region but as soon as i called him he shouted on me. why the call center has given his number as he not taking care of Gurgaon as its come under Delhi/NCR. I called again motorola call center they gave number of delhi/Ncr guy Mr. Javed which was switched off. I called again and talk to some Senior person there which promised to get back to me by Monday at any cost. Now Monday has gone too and up update. I am still paying the EMI but phone is not with me. Work order Number QRJ/MG/14/00544