[Resolved] Motorola — Low quality phone and delay/poor service in warranty | |||||
I bought motorola x style phone worth 25, 000 inr through flipkart website. But phone display got into repair on 28th april 2016. The phone was handed over to motoroa authorised service centre in chennai. The job sheet for Ervice request was made on 9th may 2016 night for my phone which was handed over to service station on 30th april 2016. It has taken 9 days to raise the job sheet for the service of phone and they it it ll take another 15-20 working Days for replacing the hardware. There had been issues with phone in the Initial month o[censored]sage itself. I had requested for repalcement with Flipkart (Who sold the product to me) for which flipkart suggested some trouble Hooting steps and i too followed it. Now after 3 months i am facing the Another issue with the phone. Now the turbo charger too is not charging at The faster rate as it should. The service station member said they cannot Raise request for 2 hardwares at the same time and so i will have to wait For charger replacement after the phone is service and given back to me. This on a whole takes 1 month where i am supposed to be without the Phone. Should i pay 25, 000 inr and have to be without phone for a month and To take a phone service within 4 months of purchase. Kindly look into the issue to get my handset replaced aalong with the accessories at the earliest. Because after returning the handset i can't be waiting for the turbo charger to be replaced after a month. I am in need of replacement of th e product brought through flipkart. Was this information helpful? | |||||
Aug 24, 2016 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. | |||||
4 Comments | |||||
Comments
Motorola — sim slot 2 is not working
My mobile is under 1 year warranty period and I have a problem for my moto g 8 gb that sim slot 2 is not working so pls do needy on urgent base... Thanking you.. Nikunj RaichuraMotorola Mobility Customer Care's response, May 20, 2016
Verified Support
Moto G
Amazing phone but the volume button on the side panel got jammed and not working occationally.53%
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