Motorola — Missing battery when given for repairs at authorised service centre

Address:

Mumbai City, Maharashtra

I purchased MOTO G (2 gen) on Oct 2014 via Flipkart. Phone worked fine. In the month of Aug 2015, fone's not turning on. So, visited the service centre in Andheri (E) on 10th Aug & was informed the phone is liquid damaged & out of warranty. Agreed that water could have got in my handset. I agreed to have it checked & paid Rs. 300 to check the handset (Job No. 156). Called the service centre on 13th Aug & was informed the motherboard needs to be replaced with a charge of Rs 5500. I was not at all happy with the response since after asking again, they were not able to tell what had caused the issue. I disagreed stating the cost is too high & left the service centre. I then went to a local repairer the next day & explained him the situation. He took the phone & had an hearty laugh, also he enquired about the battery. I informed him it's an inbuilt battery & was thinking to myself he's not aware about mobile phones. To my surprise he insisted to open the phone, stating there's no battery in it. I agreed with him to open the phone, but was not willing to give my handset for repairs to him. I was shocked to see there's 'no battery' in my handset, was very furious, since I did not agree to pay for the mother board, they cheated me. Then called the service centre & they were blaming me for not checking the handset, however as a consumer I'm only aware that the handset has an inbuilt battery, but have never had access to it. I then visited the service centre on Monday 17th, (Independence day & weekend) was informed it is my mistake not to check if the battery is there or not. I tried explaining my situation, but always felt as if I am the person on the other end. Instead of listening to the customer's grievance, they were ready to pounce with answers. Later (Nilesh) informed that he will provide me with a battery & was satisfied with his response. All this for 20 - 30 mins of drama & feeling that I should have never purchased a Motorola or for that matter never should have visited the service centre in my life. It was a bad experience with the service centre. I hope no one has to go through this situation