Motorola Mobility Customer Care

Motorola Mobility Customer Care

Motorola Mobility LLC.

12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
0
5
Phone:
Working hours:
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed
Satisfactory Rating
6%
Complaints
1192
Responses
95
Resolved
56
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Motorola Mobility Customer Care related pictures (194)

Motorola Mobility Complaints & Reviews

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Motorola — Moto g3 submitted to service center 4 april 2016 due to hanging problem

 mohitmalik074 on May 3, 2016
I bought moto g3 mobile on 7 nov 2015 . after 5 months my phone was showing hanging problems and display problem . i submitted my phone to motorola service center at janakpuri new delhi, on 4 april 2016. its been a month and they have not repaired it and when i call service center they tells me that they don't have spare part and tells me it will take one more week, story is being repeating for 5 weeks . it is request to motorola to repair my phone . janankpuri service center no : 01146569292, and job number of my mobile phone : (gnpmg/16/00145) ....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola — Motorola g3

 Tasleem Khan Student, Jaipuria Lucknow on Apr 30, 2016
Sir,
I have handset of Motorola g3 and I have blocked my friend on truecaller because of some issue, when issue got resolved, I unblock him ..but still he is not able to calll me...later I uninstalled truecaller as well..but I am unable to pick his cal as it is depicting him.. He is blocked

Can u please tell me any way to see the block list on this handset or to get rid from this problem....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Phone screen

 prachiii on Apr 29, 2016
My phone screen was broken then i went to motorolla service center and they said they will change the screen and charge rs 5000 for it. after few days only my phone screen again stopped working when i went to another center they said that the screen is duplicate one. they cheated me with the screen and i have paid complete amount for it. and now i am not getting any response from the company....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — No service center in delhi willing to repair the phone

 Tarungandotra on Apr 27, 2016
Hi,
My phone Moto Max Turbo is one of the top most model of Moto series . I bought it on the assurance that i will get proper service on proper time. 6 months back when my phone was encountered with display issue, i tried to go to laxmi nagar center in east delhi in response to which they told me "we dont take these phones, you can go to sec 18, noida service center". Then i went to sec 18, noida service center, there they told me that they can not tell when my phone will be serviced as they dont have the parts of this phone . I tried calling new express service center but there also they...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola — Phone not got repaired

 ravindragohil on Apr 26, 2016
Dear Sir,

Last month my smartphone got hard bricked accidentally so I went to authorised service center at jodhpur (nearest service center, 70 km far from my place) for repair but they said the warranty has been void and it will not be repaired even I with the paid service. I also called motorola service toll free number 180030004343 and also emailed at director_services@motorola.com.

After few days I got a call from motorola and the technical support engineer told me to go to some other service center for the repair as the Service center at Jodhpur doesn't have the...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — Despite giving the charges handset is defect

 sushbini on Apr 23, 2016
I have purchased Motorola 3rd generation last year but on January 20 I have went to beach at alibaugh and unfortunately my mobile remained in trouser and it get water due to which its stop charging and immediately next day l went to borivali motorala services center and they said it will charge rs 2000 for change in charge panel. Can any one tell me it is water resistance so how it is not in warranty and secondly after repairing its front camera stop working and software stop working then again l went to Borivali services center and they have said to pay rs 5000 for repairing...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — After sales Motorola fails in service

 Gorakhnath Patare on Apr 23, 2016
Three times I have submitted my mobile in service center, but all the times they had closed my case ID without repairing my mobile...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — After sales motorola not support to their customers, very unsatisfied experiance

 Gorakhnath Patare on Apr 22, 2016
Hi, my name is gorakh patare, at 1st june 2015 i have purchase moto e mobile from flipkart. After 6-7 months i had faced some issue with on/off switch button (Not pressing properly), so i submitted my mobile to moto service center (Global services pune). When i went there to collect mobile, i had seen my on/off switch problem still pending and unnecessary my motherboard. After replacing motherboard, i faced multiple issue in mobile, again i submitted my mobile to same service center. This time they had replaced my mobile screen, my on/off switch problem still pending. Then i contacted with moto...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Motorola — Phone device lock saying cid invalid update software

 Pokala Haritha on Apr 21, 2016
I purchase motorola phone from snapdeal. On 27 oct 2016 warranted is there . On friday google services as stope unfortunately came and stop . And device is locked showing cid invalided coming went to service center on saturday on 16 april 2016. He said warranted not valid for software and taken 600. Given time from 2 days. I called on monday 18th 2016 he says change the mother board, software not updating, or take back ur phone he said. And also said mother board it will come under warranty not for software charges 600 saying shop name srinivasa electronic's shop no 2 said vikram towers balaji nagar...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Mobile given to service center - no response from them

 titirmare on Apr 20, 2016
I had given my mobile moto g 3rd gen to motorola global service centre pune on 2/04/2016.
Imei no. 355490062538313
Issue-mick& speaker not working, heating issue
"service center told me that they take 2 day for software related issue & 7
Days for hardware related issue"
Due to internet (Server) issue they don’t give me the work order number on that day.
& told that work order no will be inform on next day over phone call.
In last 18 day they never called me & when i am trying to contact on service center number(Hundreds of time i was tried ) no...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Moto g3 water resistant - touch damage

 Jayez Patel on Apr 19, 2016
I own motorola moto g3 mobile handset covered under warranty. They claim the mobile to be water resistant with ipx67 certification.

Recently while using my mobile i accidentally dropped it in the bucket half filled with water, for few seconds only. After which i began to notice the problem with touch screen, not responding properly with touch. I contacted customer service center here in ahmedabad, b2x naranpura, opp. Life care hospital.

He informed me that since the device is water damaged, it doesn't get covered under warranty.

My arguments are if the...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — About my phone moto x play

 rajat pandit on Apr 17, 2016
Gud evening sir ... i have bought the moto x play few months earlier but it is not working in condition . I am so frustrated from this phone . Please do something . I have shown this phone in your service centre but again it does not work properly . It freezes any time when i am operating it . Wifi is not working good . Restart by itself . And new problem is it starts vibrating fo 1-2 minutes without any reason or call ...replace this phone ...or please replace with any other small phone of motorola ...now i will never buy any other motorola product .....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — Moto X style

 appupoo on Apr 16, 2016
This is in reference to a damaged motox style handset. I had submitted the device for repair in B2X service centre on 12th January 2016. It has been 3 months now I haven't received my device which is a different disappointment altogether. My grievance is regarding the way your people at customer care treat customers.

First of all they interchanged or incorrectly registered my complaint number with someone else's so I kept getting the wrong calls. After like 10 calls they finally understood that I am not Mr.Shubham Shashi but Apoorva Mishra and they corrected it.

Then...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — Moto 3 g given for repair on 6th feb not yet received

 Nilanjan0 on Apr 16, 2016
Motorolla hand set moto 3 g was given for repair at authirized service centre smart services, bhubaneshwar on 6th feb 2016 but it is yet to be repaired. Motorolla service centre informed me on 24th mar that my phone is ready for dispatch and i can go to collect it. However till now i have not received any update on repair status of my phone. Authorized service centre just keep on saying that it will be repaired in few days.
Imei no. 35549006038718. Date of purchase 31.7.15
Work order no. Bhv/mg/15/03090.
Ref complaint no. 160218016570
Job sheet no. 7372...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Mobility — Motorola dont give me DOA letter.

 jafar shaikh. on Apr 16, 2016
Respected sir,
I am purchase mobile(Motorola moto e 2nd generation) from amazon in january 28 2016 after 2 month i am facing problem then i will go to motorola service center they say you mobile is out of warranty i will show my amazon bill to service center then they accept my mobile and say motherboard (Pcb board) problem its takes to repair 8 to 10 day but after 8 days i will ask for my mobile they tell me its take more 10 to 15 days otherwise its take a 1 month then i will talk to amazon regarding my issue they told me ask for doa letter but motorola executive says we dont authorised...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — Worst customer support - motorola

 Bluff Master on Apr 15, 2016
The final call which i received from moto customer care is from (7079243939) for paytm transfer which is only outbound number and no incoming calls can be made on this number and now mr anuj(9717087985)not picking my phone and mr naitik (8750200127) switched off his number. Please resolve it otherwise i will make sure you will not able to stand in market anymore. I will go til the end..Trust me i am chasing you guys from past 20 days like dog but now its heights....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Mobility — Moto x play pathetic service and no response yet.

 Bluff Master on Apr 15, 2016
Please reply me weather there is benefit of complaining here or this website is also a crap like moto service.

Now some guy called me named mr rk thakur from accounts department and said i am transferring your amount in paytm and again taken the all details please note its 3rd time and also asking for otp, first thing why you need otp for transferring and second he disconnected the cal in between conversion. Are you seriously don`t know how to talk with customer? And how to resolve such a short issue. Now its on company and every damm person has to be involved.

Mohit
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Moto x play pathetic service and poor response

 Bluff Master on Apr 15, 2016
Please tell me who is the responsible person from whom i need to contact or i really go with lawyer?

Mr anuj (9717087985) and mr naitik (8750200127) making me fool from last 3 days that they are refunding me the amount for their worst phone moto x play (Refer my last two complaints). They taken 2 account no. With complete details and said to do the transaction from respective atm also said me to mail the transaction slip on motorola.Claim@india.com and also assured me that they will refund amount possible by yesterday and then said by today but mr naitik is not picking the phone now...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Moto g mobile service resolution not received

 jaylin Shah on Apr 15, 2016
I have purchase moto g 3rd generation mobile in last year but recently one sim card not detect and sd card not connected and i have contact your authorize service center at dugar sales, prahlad nagar ahmedabad on date of 28th march'16

Already 15 day's cross but resolution not happen and person ask me please contact after one week.

I have unable to aware about what is the actual issue and timeline.

Please help and resolve on priority

Reference number - abd/mg/15/01846...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Moto e still not repaired

 ervksharma on Apr 14, 2016
HI All,

I submitted my phone at service center at 1st april 2016 @ janak communication authorized motorola care in Faridabad .
i am taking fellow up from day one .after 8th day service center told me, they have send mail to motorola for ask solution of phone repair .after 2 day called again they told me it will not covers in warranty as your phone motherboard is faulty but they have send mail for taking approval repair in warranty .then today i call again for ask the status of phone .they denied to repair it ask me to collect the faulty phone when i ask the why you will not...
Complaint comments  Read comments [2]Complaint category Telecommunications

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