Motorola Mobility Customer Care
Motorola Mobility LLC.
Customer satisfaction rating: 18%
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1372
COMPLAINTS

Motorola Mobility Customer Care

Motorola Mobility LLC.

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Address
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
4
7

Phone:
Phone:
1
0

Additional info
Customer satisfaction rating
18%
Complaints
1372
Pending
272
Resolved
229
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Motorola Mobility related photos (229)

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Motorola Mobility Customer Care related pictures (229)

Motorola Mobility Complaints & Reviews

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Motorola Mobility — Misbehaving

 Paras Bansal on Dec 7, 2016
Service centre staff misbehaving and also use abusive language with me..
Owner of Motorola service centre called me fraud, ' Me tumhe dek lunaga', and many other bad things...
There are other customers and my friend also which can become eye witness of this matter or it can be proof by CCTV camera.
Please help me out
Email ID:- parasbansal1992@yahoo.in...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Product not delivered even after 20 days

 TejaV on Dec 7, 2016
I bought mobile on 17/10/2016. It stops working after few days and I gave the mobile at service center on 18/11/2016. Almost 20 days completed and there is no response from customer service center and also from moto support india.
I do not know when they will deliver my mobile. Please look into this.

Incident: 161121-008552 at moto service.

Attached the documents....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — As per company priority complaint against my moto g4 plus mobile phone job no amsgsm004896

 Kumar Madhukar Jha (Minku) on Dec 2, 2016
I an using moto g4 plus since from last 3 months but this phone is having lots of issues, it hangs, touch pad problem, screen flicking issue, heating problem etc since from last 1 month. I had visited twice at moto service center s-113 first fl0or shahara mall and my job no is amsgsm004896. First time they gave my phone after updating os after few days those problems occure againthen i revisited after 2 days and i submited my phone, they kept my phone for 8 days for reparing, after 8 days i have visited the service center they told me that they have changed touch ic of my phone, after using 2-3...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobility — Regarding my moto x style

 ravi 123456 on Dec 2, 2016
Dear sir,

I have purchase my motorola phone 9moto x stle) the day it has launched.
After purchasing this phone i am not satisfied after 3 months because the touch problem came in it.
I have submitted it to b2x motorola service centre rani bagh and they change the display and return it in 20 days of submission.
But the problem is not solved fully and the phone starts hanging after few days i again submit it to same service centre they again make a job sheet and submitted and said to change mother board after submisiion they return my set in 28 days.
After...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Not getting warranty service from motorola (lenovo)

 Sachin Nagle on Dec 2, 2016
I have purchase motoe3 power handset.
After 25 days, i am getting pink bands on display,
I have visited service center pimpri - sara service (Authorise) but are not taking handset mentioning the reason " we are not having authority to provide service for moto-e3 power handset model
Date visited to sara mobile - 19th nov..

Raise the concern on 21st nov vide email with moto on email id:
Director services,
Director_services@motorola.com

I receive call from hyderabad team, mentioning sara service - authorized center will give call...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Aux cable issue

 jai 321 on Dec 2, 2016
Sir,
I have a moto e3 power black 16bg only one old but the device had defect.
When i connect the device with my home theater using with aux the device can't play the video song & also mp3 song.

Three times i am complaining about this problem in moto customer care
But they are no response.

(Aux not working)
I replace it by the saler flipkart india. But replace model also have same problem.


Thnks n regards
Tarun kumar
Mob - 9873523134...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Worst mobile phone service ever

 VIRENDRA JARWAL on Dec 1, 2016
I want to complaint for Motorola service. I bought Moto X Style through flipkart. But only after 4 months the touchscreen was acting weirdly, sometimes it was unresponsive and sometimes it works on its own.
So, I went to an authorized service center in Varanasi, U.P. Which is handled by Friends Collection (a third-Party service center). They told me that the touchscreen is damaged an it needs to be changed.
I left my cellphone there for repair on 3/10/2016. And they told me that it will take about two weeks. After two weeks, I called them but they told me to wait for two more weeks...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — About my moto e 2 gen

 raj26bundi on Nov 30, 2016
My moto e 2 gen is not working from 4 mounth of 2016 nd after that i also submit in to service center for repair it but they took my mobile nd do not repaire it upto to 2 mounth nd give it to me that it is not working i having more proble face becouse of it the campany olso not responsin to me my mobile is on warranty period i purchase it from online shoping site amzone.com but they olso not responsing to me what should i doo sir pls give me some help against them pls take action against them...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — About bad service in b2x service centre and dust in car.but mobile is dust proof

 Kaustubh Wani on Nov 29, 2016
One month After the purchase of my mobile Moro g turbo mobile I've had an problem regarding my camera. I detected dust in it after some period I taken my mobile to service centre they clean the dust but Ive got hearing problem on phone calls since the sound was very low to hear. I again taken mobile to them they Made holes on that speaker and also fitting of my display was not good .display was popped up and now my display is detached. They are not accepting my mobile by saying it is not covered in warranty.due to this miss fitting My display getting purple.they are asking 3500 rs for it but my...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Service issue: Mobile charger replacement

 jigar627 on Nov 26, 2016
I had given my mobile(Moto X Force) charger for replacement on 22/10/2016. Customer service representative assured the replacement in 3-4 days. Till date, (i.e. 26/11/2016) I have not received my replacement charger. Further, I tried to inquire regarding the status of my complaint 3 times over telephone, but the response of customer service representative over the phone was highly unprofessional....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — They don't repair the phone and also doesn't give any refund.

 susil jena on Nov 25, 2016
I have submitted my phone ( moto x style 32gb black) on authorized service center of motorola in vadodara on 21-sept-2016. They don't repair my phone since 2 month and always told that spare part is not available.
I request them for refund or replacement but they refuse my request by saying motorola has no policy for this.
I recieved a call from motorola escalated team on 18th november and he told me that the spare part is available on vadodara hub of motorola and will be delivered within 1 working days. i got a mail from moto care also on same day in which they mentioned that my phone...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Replacement regarding

 Lovin Singh on Nov 25, 2016
Respected sir/ma’am,
I purchased a motorola moto 360 smartwatch from flipkart website (Seller – ws retail services pvt. Ltd.) on 3/10/2015. Order id for same is od404074106720864000 and invoice no. Is #blr_wfld20151000099638. There were some battery issues in my moto 360 smartwatch and it was under warranty, so i gave it to nearest service center at nehal infotech, kesar ganj, ajmer, rajasthan for replacement on 28/9/2016. Job sheet no. For same is srine2151609280013.
After a week, service center informed me that my smart watch will be replaced and sent to me in a week, but it...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Delay in repairing my phone Moto G4+

 Pratik4295 on Nov 22, 2016
I have submitted my mobile Moto G4+ to authorized motorola service centre "B2X the customer care company" at indore on Nov. 2 2016. My phone's display got damaged. I got a call from motorola customer care on Nov. 10 2016 promising me that I will get my mobile fully repaired within 6-7 days. On 17 Nov. I gave a call to service centre enquiring about my mobile status and they told me that they haven't got any such information from motorola customer care and neither they got any parts from service center to repair my phone.
Then I made a call to customer care enquiring about my phone and they...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — New phone - Camera not working

 PuJaN sHaH on Nov 22, 2016
I have purchased Moto G4 Plus mobile phone on 6/6/16. The camera is not working properly. I have given the phone at the service centre on 11/11/16 and they said the camera lens are not working and they will replace the same within a week. Its 22/11/16 and still everytime I ask at the service centre, everytime they say it will take 3 more days. I have the recordings of conversation with Motorola customer care which I can produce if requested. I need to go out of station day after tomorow but still the motorola service provider has not provided me the phone. Request you to please do the needful....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — My motorola smartphone issue done by b2x moto flagship

 dilip2802 on Nov 21, 2016
I request you to help us regards my mobile phone servicing, i had submitted my mobile phone for simple rebooting, file manager file transferring issue, finger sensor issue & little heating issue which can be resolved through patch updates. I have clearly informed service centre engineer who is working in b2x motoflagship bangalore and they too agreed and confirmed me that will update the sane give it back, but i am surprised here from service engineer over the phone that this is an hardware issue and will replace your mother board and finger sensor we placed an order for the same once we get will...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Motorola g4 plus problems and service centres careless behaviour

 Mrdude on Nov 20, 2016
I bought Motorola g4 plus on the launch day from and was received on 26th may 2016 ..but after few days mobile was continuously hanging and was heated like an iron even sometimes it's touch was automatically creating problems and after a month or so it was creating lots of problem..so I went to service centre in gwalior and told them about my problem so after listening they said I would update ur software and if problem persists u can again come for the repair and after software update problem was like before so I went to Jabalpur which was near to my place(Damoh)and on searching on Google I submitted...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — Moto g4 plus proximity sensor issue

 Vijayasekaran Lakshmanasamy on Nov 19, 2016
Hi, i am vijayasekaran i bought moto g4 plus through amazon on 03/10/2016 but since i bought my mobile i am facing an issue with proximity sensor, so i gave it to authorized service center located at
Shree gokulam towers, cbe
Jobsheet no: 161107/009
They are not all responding my calls and even i directly visit them, always saying come next week...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Problem facing with new moto x force phone. Motorola denied for any assistance.

 Ritam18 on Nov 14, 2016
Hi sandeep /motorola,

Would like to have a con-call regarding this. I will have the executive on line with you. Want know the review statement again when i'm all ears.
Please treat this as urgent. As per my previous interaction with motorola, some executive from your end firstly stated that we do provide such facilities on this model, further replied with that i should have gone to retailer. When retailer was informed, he sent me to service centre for repair, and when asked yesterday and conveyed the same to retailer, he says motorola will take action.
So please i...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — Mobile Charges

 anup dhabadge on Nov 14, 2016
I have Purchase mobile from Motorola Mobility and my charges was defective and the same product is under warranty period now i want to replace my charges but unable to change the charger,
Service centre not support well and now i need a charges my phone is dead how can i charge my mobile
please do needfull action as early as possible
my Order ID - 404-0629253-2226723...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola — Worst serivce ever seen

 Amol Waghmare on Nov 12, 2016
Sir myself Amol Waghmare I submitted moto e mobile, work order no:Not/ETE02/CI/10/16/0001858 to teen hath service center for problem of wifi & simcard detection problem in April but your employee partially repair first time in July I paid 2700 RS, after 1day same problem reoccur, then again gave to your care they repair in August, after 1 month same problem reoccur then i submit mobile in your center they said your mobile in warranty period we will repair it, i make many call to your care, they not respond me by giving server not working reason, after 15 days they told you to pay 1100 Rs, my mobile...
Complaint comments  Read comments Complaint category Mobile Service Providers

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