Motorola Mobility Customer Care

Motorola Mobility Customer Care

Motorola Mobility LLC.

12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Tollfree:
1800 102 2344 (India)
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Phone:
+91 12 4413 1500 (India)
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+1 800 668 6765 (USA)
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Work days:
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed
Satisfactory Rating
1%
Complaints
1083
Responses
0
Resolved
10
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Motorola Mobility related photos (168)

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Motorola Mobility Customer Care related pictures (168)

Motorola Mobility Complaints & Reviews

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Motorola Mobility — Moto X play No gyro

 Rohan Takale on Feb 12, 2016
I have bought this X play phone.
it is beautiful phone but it lacks gyro sensor which helps for photosphere and many other google softwares.
It was really shock as all phones at this price has gyroscope sensor....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Service centre & mobile

 Krunal Rangunwala on Feb 12, 2016
I buy, Motorola G2 from Flipkart on 16/03/2015, from this date i was facing continuesly problem with the handset on Voice Reflecting problem. I visit 3 time to service stations, but there is no solution of my handset. Now all Service Station was closed, there is no service station in SURAT, & most important think that my warranty period was expiring in one month....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Parts not available for moto g turbo. Worst part is, phone was spoiled by service center

 Jayasurya96 on Feb 11, 2016
I purchased Motorola g turbo edition 2015 from flipkart on 10th december. Unfortunately i dropped the phone due to which screen broke, but the normal functions were all working fine. so I gave my phone for repair to authorised motorola service center (Sri Sai Communications)on 26th december for which they charged 6000 rupees. but after they gave me my phone, it started malfunctioning, and stopped working at once, clearly indicating service failure as the phone was working fine before i gave them.They took my phone without stating the reason saying that it had some charging issues.I had to go around...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Moto g3 display glass was broken and its been 90 days now and don't see any progress!

 Bharath Bg on Feb 11, 2016
Team, My job number with motorola care is AMSFLA009777 and GINNUmber is GINFLA009926 - dated 16/11/2015.

This is regarding moto G3 phoen which I purchased from flipkart on 15/10/2015 and due to some issue the display glass got broken in my phone. So I submitted the phone to B2X care of Jayanagar Bangalore on 16th Nov 2015. When i gave the phone for repair, I heard from them that it takes 2 to 3 weeks to get the piece from motorola and it would be done. Until i visit them next time after 3 weeks checking on status, there was no proper notification from team informing on extended date...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Delayed in warranty (My complaint number is : 160202021555)

 ali soltani on Feb 11, 2016
Last December I purchased one of your Motorola Nexus 6 from Flipkart (online shopping). I updated the phone to new Android version. It stuck in between then Android OS crashed. I sent my phone to service center for guaranty at 21/1/2016. It took around 2o days nothing happened. They just call me once in week and say “it will be take 10 days more”. What do I do?
Any one is in there to aware me what am I supposed to do ?
My complain number is : 160202021555...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobile — Request for replacement of moto x play handset

 neetu bhojal on Feb 10, 2016
Dear sir/madam,
I am neetu bhojal informing you about my Moto x play is at Motorola service centre from 16/12/2015.they are also extending delivery date of my Moto x play.as I was requesting for replacement of my Moto x play handset.they are not ready for replacement.after that much of long time at service centre I want replacement of my Moto x play.
Kindly do the needful for replacement of Moto x play.
Thanks®ards
Neetu bhojal
9711862104...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Moto E2 XT1506

 AS Pawar on Feb 10, 2016
Phone one sim slot not working from the 8th day of purchase of phone
After 3 months of purchase, display was blank and phone was switched off

Gave to service centre in Aurangabad from 12.02.2015
Service centre person called me after 1 month saying that phone have been repaired. However when i checked, again same problem occured ( screen blank ) immediately after the phone was handover to me.

Once again given to service centre and till date, no repair

When I called them today, they said I need to pay charges even though my phone is under...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobile — Request for replacement of moto x play

 neetu bhojal on Feb 10, 2016
Dear sir/madam,

I am neetu bhojal informing you about my Moto x play handset which is at Motorola service centre from 16/12/2015 till now that is very long time of non delivering of my handset.I were complaing many time at Motorola costumer care and also requesting for replacement of my handset because of non delivering of my Moto x play handset from very Long time.they are not ready to replacement and also extending the delivery date of my handset as they already passed four delivery date of my handset.
The Motorola person is also not giving me good resolution.
Kindly...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — Motorola phone given for repairing for more than 15 days

 umang yadav on Feb 10, 2016
I have given my phone in New Delhi at Lajpat Nagar Technocare Solutions Pvt Ltd(Worst service centre). I had been calling them for ten days first of all they never pick up the call then if they pick up they are rude and say that parts are not coming from the company (Motorola). Is that possible that such a big company doesnt have parts to provide. this is the third time i bought motorola phone because of the best phones but if they provide this kind of service who would buy them again. kindly help me and shut down this service centre, they dont help and are rude, dont pick up calls and are just...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — Not repairing mobile on time

 Rohit Miragane on Feb 10, 2016
I have submitted my device to Global service center on 4th Jan. I have got closure date as 10th feb. But today they have extended date to 21st Feb and they are not giving any justification. Its more than one month now even then there is no reply from motorola customer care. They only says I have to wait more as parts are not available. My work order number is ZST/MG/15/08510 and device is Moto X Play....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Moto g3

 joshyjoseph444 on Feb 9, 2016
Got my Moto-g3 phone last November. But Its display gone in just after a month. I gave it in Motorola service center on 04/01/2016. Its been more than an month. and still they didn't repair it. All the time when i call they are making the false promises like will take one more week....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola — Motorola handset Moto G 3

 Anita Jaiswar on Feb 9, 2016
Purchased Moto G3 handset worth Rs. 10049/- via flipkart.com, order no.-OD304174442101000 on dt.- 15th Oct. 2015.

This hand set was stopped working after 2 months. I had submitted this handset to the Dadar Motorola repair shop (work order no.- 1319) on 6th Jan 2016 as they said it will get repaired in 10-15 days.

Received a call (40 4248 8848) on 28th Jan 2016, stating that device need to change, they had order the same from Hongkong & you will the your handset after 6th Feb. 2016

Today, 9th Feb. 2016 called up Dadar Motorola repair shop to check the...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Mobile repair failure

 bansalnaman on Feb 9, 2016
My mobile got damaged so i submitted it to the Motorola Service Centre.
I was promised that i will get the mobile back within 7 days of complaint but it has been more than 2 months now.
The motorola is not responding to us and are contacting us after promising us....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — Delay in service of mobile (moto g 3rd gen)

 Vishal0426 on Feb 8, 2016
I have given my mobile Motorola moto g 3rd gen at Motorola service center Risubh Telecom, Udaipur on 23rd November 2015 for servicing. Till now servicing of my mobile not done, Whenever I call they make excuses. Now I want new mobile set or full money back.

My mobile IMEI: 355490062932177

Service center address:-
MOTOROLA SERVICE CENTRE UDAIPUR ADDRESS

Address : 
31, 1st Floor, Indraprasth Complex, delhi Gate, Opp Gurunanak School, Kesarganj
City : Udaipur
Rajasthan, India.
Pincode : 313001.

MOTOROLA...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Motorola - worst service ever witnessed

 JalanRadha on Feb 7, 2016
Now we know how valuable a customer is for your company, that you don't respect them. To prove my statement below is the scenario:

I purchased Moto G 3 in September 2015 and it got some issues in December 2015.

Within 3 months after purchase the Audio Jack of the phone was not working and the phone was heating up badly.
I have reported this issue at Motorola Service center, Noida (Satyam Communications), i was asked to submit my phone because it has some hardware issues and I was told that i will get it back within 10-15 days. They asked me to contact at Motorola...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Motorola Mobility — Faulty product

 ankit.strath on Feb 6, 2016
I had purcahsed a Moto G 3rd Generation Handset from Flipkart, Order no - OD204193601433861000 on 25th October 2015. However the phone was dead on 17th December 2015 and i handed my phone to service centre. I was informed that my phone would be ready within 10-15 days but the Motorola team could not fixed the same for parts problem. They then escalated the matter to Prashant Roy for looking my problem and getting my handset fixed immediately. Prashant assured me that by 18th Jan 2016 my phone would be ready. Again on 18th Jan the phone was ready citing hinderance from customs department.
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobile — Moto g2 mobile issue since more than 2 months

 mak122885 on Feb 6, 2016
Dear Sir / Madam,

Due to some technical issues with my Moto G 2 phone I had to deposit the same with the Motorolla Gallery (SG Infortech - Shop no. 17, 1st Floor, Thakkar Shopping mall, S.V. Road, Borivali (w) Mumbai, Maharashta) on 14th November, 2015. Attaching herewith the Customer Unit Receipt received by me from the aforesaid gallery.

I was assured by the concern person from the gallery that I would receive the phone within a period of 15 days. After 15 days when I tried to confirm the status of my phone I was told that since there was a flood in chennai the required...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Moto E gen 2 faulty mobile

 Rohit Ravi on Feb 6, 2016
Shankar .) 06/02/2016 11.46 PM
Respected Sir/Madam,

I had given my MOTO-E(Gen 2) mobile for servicing on *Dec 27 2015 in
Egmore, Chennai service center* since it was getting hanged frequently &
there was an issue with the microphone. After 3 weeks the service center
person requested me to lodge a complaint with Motorola since the mobile
cannot be repaired & asked me to place a request for replacement. I had
raised a complaint with Motorola & till now there is not proper response
from you. On 4th Feb I had received a call but I was...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Phone damaged due to manufacturing defect (Overheating)

 sunilrout03 on Feb 6, 2016
ThIs problem is about the Moto G 2nd Gen Mobile phone which was purchased from Flipkart (07-07-2015)
The phone developed a crack in the internal display (Not on the front screen) due to overheating of the phone on 3-06-2016, when i have placed it for the charge and the phone display went off.
When i took the phone to service center and informed them of the incident, they just told that this problem could not be covered under the warranty. But they admitted that the damage was due to overheating of the phone and therefore damage is due to the manufacturing defect But the worst part...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — Repair problem

 Akshay Kinikar on Feb 6, 2016
I had broken my Moto G3 and gave it for to change its display screen at mooto care center in Sangli on 11th Jan 2016. I was told, I'll get my phine within 10 days. but even after about a month i have still not recieved it. The customer care people are not giving any satisfactory answer about the staus of my phone. Everytime I call them Im told that ill be reverted on this, but I never got any calls from their side. My work order no. is AMSSAN000427. Please help me on this toplic...
Complaint comments  Read comments Complaint category Mobile Handsets

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