[Resolved]  Motorola Mobility — Delay in service and not giving response on time

Address:	Gurgaon, Haryana, 122002
Website:	Motorola.in

Main board of my mobile is not functioning properly. so i gave it to service center in Ludhiana to Cell Tech India on 21 September. Customer care executive is saying that they have escalated my issue to higher authorities and they will call me on 26 September, 1 October, 4 October, 12 October and every 4th day I receive a mail that your device will be repaired by 12 October, 25 October, 28 October. I ask he address of their head office they said that they dont have any head office. Since 26 September I am waiting for their call.
Its in Motorola Warranty Terms that if there is serious issue customer can demand for -
1. repair the device,
2. claim for new device,
3. refund their money
They were saying that they dont have such policy. Same things are written in their warranty terms which is in their website Motorola.in.
They were bluffing and simply extending the date.
Mobile details:
1. XT643 32GB(WHITE), MOTO G4 PLUS
2. Bill number: KA-BLR[protected]
3. IMEI: [protected]
4. Model Number: AP3734AD1K8
5. name on bill- Pulkit sharma(+91-[protected])