Motorola Mobility — Issue with the Handset Moto X 1st Gen.

Address:Krishna, Andhra Pradesh

I purchased a Motorola Mobile (Moto X 1st Gen.) At flipkart (Invoice date:[protected]. I got the issue with the device as when ever I tried to switch on the camera it says camera busy need to restart the device. I made a call to the Motorola customer care people addressing the issue, they suggested to visit the nearest service center at my location to get the resolution. So I visited Sri Karthhik Enterprises which was located at Labbipet, Vijayawada. I took the device to the service center people and explain them about the issue, they told to handover the device to them and they will update the software and the problem will be resolved. As per their suggestion I handover the device to the service center people on[protected], they issued me a job sheet with the work order number VIJ/MG//14/01685. On second day They called me and informed that the problem has been rectified and you can come and collect the device. I went to collect the device on[protected], I checked the device and it works fine at the movement and I took the device from them and went.After few days again I got the same issue and again took the device to the same service center which was on[protected]. I showed the device to them and again explained about the issue I faced, they told that they will replace the mother board of the device as they told that it may take approximately 2weeks to get the part from the company and I agreed for that and . I agree with that and again I hand over the device in the service center on the same day[protected], again they issue the same job sheet with the work order number VIJ/MG//14/01685. After 2 weeks they made a call to me and inform that they received the board from the company and they replaced the part and inform me to come and collect the device. I went to collect the device, when I went to collect the device they told that one of the camera part on the mother board was not received and ask me to wait for 3 to 4days mean while they will get the part and they will hand over the device to me. With lot of disappointment I went from there. After 4 days they made a call to me and inform that hand set is ready you can come and collect the device. I went to collect the device from the service center I noticed that they broken the back panel of the device at the time of opening the device and I showed them and they agree to replace the panel for free of cost as the mistake is from their end. After inserting the sim after reaching the home I noticed that signals are constantly dropping and again after some time it shows full signal . I thought that there is a problem with my card and I went to my service provider and ask them to replace the sim card as signals are not coming. They replace the sim card and they told that after 30mins sim card will be activated from then you can use the sim card normally. After 1 hr I checked with the signal again the same issue raises. Again I took the handset to the service center explain the issue I faced after replacing the mother board along with the screen shots I took from my device. Again they told that they will replace the mother board, again I hand over the device to the service center people on[protected], they log the complaint and issue the work order number: VIJ/MG/14/02256. After few days again they called me and inform that the device is ready you can collect the device from them. I went to collect the device from them and again I noticed the same issue with the signals. Again I showed them the issue on the spot and they told that again they will replace the mother board and inform me that probably they sent the defective board. Again I let the hand set in the service center to replace the mother board. Again after 4 days they called me and told to collect the hand set as it was ready, When I went to collect the device, they told that again they didn't receive the camera strip on the mother board and ask me to wait for few more days. Immediately I made the call to the customer care people regarding this issue, they spoke with the service center people and he told that after replacing the board also same issue raises it's better to replace the hand set with new one. But the customer care people took time for 24hrs and inform me that they will arrange a call back from the concern department people. I left from there and with in 24hrs I received a call from Motorola people and to them I explain the complete issue I faced with the device and he told that give them time for 3 days and they will provide a resolution for my issue.After 2days the same guy who spoke with me on that day called me and told that still they are in search of resolution please give them time for 3 more days I.e on[protected]. Again today I spoke with the customer care people and again they told that with in 3 days the problem will be resolved. Today I.e.[protected] I went to the service center people to know the status of the complaint. They check in the system and told that still the part was not received, after receiving it they will inform me.I spoke with the Motorola customer care people for many times regarding this issue, every time they told that the issue will be resolved pls be patience and wait for some time, but they failed to resolve my issue and till date they are asking me to extend the time for 3 more days. Even they are not replacing the device nor repair the device since 2 months. Hand set is lying there with the service center people till today. Motorola customer care people are not ready to replace the device as suggested by the service center people but they are prolonging this issue from many days.Please help me in this regards and kindly replace the hand set as it was not working after changing the board several times. Please resolve my issue at the earliest.
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