[Resolved] Motorola Mobility — Lethargic response from the service center as well as company regarding repair

Róbìñ Sìñgh

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411014
Website:	motorola-mobility-en-in.custhelp.com

Greetings,

I bought a motorola x-play on 10th of july, 2016. At first the phone worked fine but when i updated it to android marshmallow, it stopped functioning and kept on restarting by itself. This happened on 9th of aug, 2016.

It took me 8 days to get my phone submitted to the service center as there is already too much crowd having problems with moto phones. My phone was finally submitted on 17th of aug, 2016. It has been a week and neither the service center nor the mototrola is doing anything to repair my phone. I have been emailing them ever since no action is being taken.

Everytime i get the same reply that it going to take some time.

Its not even been a month that i have used the phone. I demand a replacement from the company but they wont do it. My work is getting hampered because of this, because the nature of my job is such that 70% of my work is done from my phone only. No other company is giving such lathargic service. If they cant repair it atleast offer me a replacement, its under warranty, dont make me and my work suffer like this..

Attached below is the copy of my job sheet that the service center gave me.

+1 photos

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Aug 24, 2016

Complaint marked as Resolved

well, before putting my complaint i was coordinating with the director of service of Moto or the [erson who was coordinating in his behalf. Others can find the email eaddress on their website. After my complaint here went online, 1 hour after that i got a call that my phone has been repaired which was kind of odd as yesterday they told me it will take them a week just to get the parts, as usual they were lying about it.. I have got my phone back and its working but the physical condition of the phone is not the same. it has gor some scratches and 1 hairline crack as well. so people please check your phone before receiving it and do make the service center people acknowledge the damage caused by them to your phone.

Motorola Mobility customer support has been notified about the posted complaint.

Aug 24, 2016

Updated by Róbìñ Sìñgh As the phone stopped working in less than a month and it was a hardware issue, it is fair to say that the phone i got was defected.

Verified Support

Aug 24, 2016

Motorola Mobility Customer Care's response Hi Robin,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.