Motorola Mobility — Mobile handset

Address:	380005
Website:	WWW.MOTOROLA.IN

Hi, As I was facing the display issue with my Motorola G (2nd Gen.), I submitted my handset to the Service Center on 01-Sept-15. They asked me to wait till 15th as it would be replaced the display. Then, even after 20th Sept, I didn't receive any response so that I had contacted the Motorola India Customer Support and they had asked me to wait till 29th Sept. And on 29-Sep-15, I received the handset delivery but while examining it, I found there was a sound played for 2-3 seconds while pressing a touch on the screen and also, while scrolling up on the screen, the display got zoom automatically. So again, I contacted the Customer Support and they asked me to submit the handset to the Service Center and get the Job Sheet Number which will help them to proceed further. On 01-Oct-15, I rushed to the Service Center and submitted the handset and got the Job Sheet Number (ABH/MG/15/02188). The Service Center, also recognized that there is an issue with the display and motherboard of the handset and it needed to be replaced. After that, I contacted the Customer Support via Chat, Phone and Email. But every time they informed me that the issue has been escalated to the higher team and they will call you back within next 24 hours. Till today, not a single call I have got!!! How inconvenient it is! Even they told me that my warranty period would be extended to 1 month because of the delay in replacing the display, I have not received any concrete proof of it!!! Now, I'm tired of it and seeking resolution as early as possible!!! I do a job in a private company so I don't have time to follow up the process; however, whenever, I got the spare time, my first priority is to contact the Customer Support. Right now, I had talked with Sunilkumar and they provided another assurance to get a call back on Monday!!! Till then I would have to wait...!!! Please... if someone can help me in replacing the faulty handset...