[Resolved] Motorola Mobility — Mobile not repaired last 3 months

imran r shah

from Surat, Gujarat

Address:	Bharuch, Gujarat, 393002
Website:	Na

Hi,
This is regarding my Motorola Xplay Mobile.

I was send this phone to you service center on 30th July,
2016. Still i have not received my phone. Your helpdesk
every time reply me that contact to your service center and
service center is not picking up my phone and if i visit
personally they reply that part is not received and 2 times
parts received is faulty from motorola. For me it is not
possible to visit personally every time to your service
center because it is 150 KM away from my hometown. So, reply
me about the status of my phone and reason why it was
pending from last 2 month otherwise i need to take some
legal action on you.

My case id : SRINE[protected]

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Dec 7, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Oct 19, 2016

Updated by imran r shah Hi,
daily i called moto help desk, he tolled waiting sir your call escalated top level and he called you, but last 3 days not any update received by Motorola.

Oct 20, 2016

Updated by imran r shah Hi.
Yesterday i called moto service center( shree balaji communication ), he said that part dispatched last 8 days Motorola side, but not received till date, i call back moto help desk, he said that sir your call escalated upper level, he called you 24 -10-16 date, pls dont call help desk. i request my phone is last 3 month submitted service center. and my phone warranty expire service center.

Verified Support

Nov 02, 2016

Motorola Mobility Customer Care's response Hi Imran,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.