[Resolved] Motorola Mobility — Moto 3 g given for repair on 6th feb not yet received

Nilanjan0

from Pune, Maharashtra

Address:	Khordha, Odisha, 751009
Website:	motorola-mobility-en-in.custhelp.com

Motorolla hand set moto 3 g was given for repair at authirized service centre smart services, bhubaneshwar on 6th feb 2016 but it is yet to be repaired. Motorolla service centre informed me on 24th mar that my phone is ready for dispatch and i can go to collect it. However till now i have not received any update on repair status of my phone. Authorized service centre just keep on saying that it will be repaired in few days.
Imei no. [protected]. Date of purchase 31.7.15
Work order no. Bhv/mg/15/03090.
Ref complaint no.[protected]
Job sheet no. 7372

+1 photos

Was this information helpful?

No (0)

Yes (0)

Sep 14, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2016

Motorola Mobility Customer Care's response Hi Nilanjan,

We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.

Thanks
Motorola Support.

Related Motorola Mobility reviews

View all 1938 Motorola Mobility Reviews

Comments

Nilanjan0

from Pune, Maharashtra

I have lost all hope to receive my phone back from Motorolla Service Centre as they have yet again faltered on promised date of delivery. I had called on Motorolla Call Centre on 18th April, I was advised by a executive named Gita to go to Service Centre. They promised me deliver it by 20th April but as expected when I enquired about my status of phone on 23rd April I was informed my phone is yet to be repaired. Both Service Centre and Call Centre have again deferred the repair date to 26th April. I am too pained by the careless approach of Motorolla.I have a private job and just cant keep on calling and visiting Service Centres from time to time.This is too much and totally unbearable for me. At the end of the day it is only a phone, I can always purchase one from market . Atleast I will have peace of mind and free from feeling of guilt of being a customer or associate myself anyway with Motorolla.
Good bye and good luck to all Motorolla employees for whom i feel sorry that they are associated with a company with such dubious customer service. If you can do me any favour, please find yourselves another decent job as it is a matter of time when Motorolla has to wind up its services owing to such pathetic service rendered to its customers.