[Resolved] Motorola Mobility — Moto e still not repaired /ref no of job - fabmg16|00010 | |||
Hi I submitted my moto e phone at faridabad service center 11 day back @ janak communication (Authorized motorola service center ) .I am taking followup with service center they told me your phone need to update software which will provide company, so please told what kind of this service center they don't have software for moto e handset i had submitted on 1st april 2016 but still phone in diagnosis state .Please repair my phone asap .Because without phone its very difficult for me . Ref no of job -fabmg16|00010 Was this information helpful? | |||
Sep 7, 2016 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
My moto e2 4g phone is not working condition. problabe is no natwork. and only display is emaegancy calls. and two time repair in service centar nothing to work.
Reply
HI
My phone working fine earlier, i had done simply switch off/on the phone
then my phone didn't switch on again it give error boot image file missing, there after i call moto care for find the resolution of phone, they
provide the instruction as like normal mode, recovery mode, factory default
option but it didn't power up, they advise to visit motorola care .after i
submitted my phone, they are saying it is under diagnosis state . on 8th
april i personally visit there and told me your phone in routed, i don't
know is it my phone they power up, when i ask him it is my phone he said
yes it my phone .it totally open how i can recognized my phone in that
condition .they simple said there is problem in motherboard, it cannot be
repair . it is approx 4400 Rs. after i taken back my phone from service
center .
because it big amount for me . i cannot afford this much amount as i
Common Man, as i bought this smart phone to consider as Motorola Big
brand in india but service center behavior regarding phone is totally wrong
.as they return back my phone simple as i given to them, but by mistakenly
they show me different phone because my phone never power up . it just give
on given error . i attached pic and it is not charging both 2 pic are
shown .
it is repairable, please repair it because changing hardware not solution, as i my cause please consider ii is in
under warranty it is not Rooted phone .
Hope u will understand my pain .
Regards
vivek sharma
[protected]
Please read my previous mail properly before replied
Ref no of Job ##
FAB/MG/16/00010
My phone working fine earlier, i had done simply switch off/on the phone
then my phone didn't switch on again it give error boot image file missing, there after i call moto care for find the resolution of phone, they
provide the instruction as like normal mode, recovery mode, factory default
option but it didn't power up, they advise to visit motorola care .after i
submitted my phone, they are saying it is under diagnosis state . on 8th
april i personally visit there and told me your phone in routed, i don't
know is it my phone they power up, when i ask him it is my phone he said
yes it my phone .it totally open how i can recognized my phone in that
condition .they simple said there is problem in motherboard, it cannot be
repair . it is approx 4400 Rs. after i taken back my phone from service
center .
because it big amount for me . i cannot afford this much amount as i
Common Man, as i bought this smart phone to consider as Motorola Big
brand in india but service center behavior regarding phone is totally wrong
.as they return back my phone simple as i given to them, but by mistakenly
they show me different phone because my phone never power up . it just give
on given error . i attached pic and it is not charging both 2 pic are
shown .
it is repairable, please repair it because changing hardware not solution, as i my cause please consider ii is in
under warranty it is not Rooted phone .
Hope u will understand my pain .
Regards
vivek sharma
[protected]
Please read my previous mail properly before replied
Ref no of Job ##
FAB/MG/16/00010
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