[Resolved]  Motorola Mobility — Moto g3 display glass was broken and its been 90 days now and don't see any progress!

Address:	560070
Website:	www.motorola.in/products/moto-g

Team, My job number with motorola care is AMSFLA009777 and GINNUmber is GINFLA009926 - dated 16/11/2015.

This is regarding moto G3 phoen which I purchased from flipkart on 15/10/2015 and due to some issue the display glass got broken in my phone. So I submitted the phone to B2X care of Jayanagar Bangalore on 16th Nov 2015. When i gave the phone for repair, I heard from them that it takes 2 to 3 weeks to get the piece from motorola and it would be done. Until i visit them next time after 3 weeks checking on status, there was no proper notification from team informing on extended date for getting piece from motorla.

Second time I visited moto care, They provided tollfree # [protected] and informed to call for any queries or drop a mail to their ID mentioned in bill. Even second time again they informed 2 weeks later. I visited showroom again after a couple of weeks and reason still remains same, that piece is not yet arrived from motorola and theyc ant do much on it.

After couple of wekes or so, I went on dec 24th to moto care and still they answer irrelevnatly telling no part recived frm moto, we cant do much., come after a month from now. I asked the manager of B2X care jayanagar to show the waiting list of my request and she showed some dump of phones te;;ling all of them have the same problema nd MOTO dont have dispaly pieces ffor replacemnet. So come after a montha nd everything would be set by then.


Days passed, I gave one weke time later after a month, went in feb 1st week and theissue still remains the same .. this time the conv went very higher bcz of below responses from moto care people:

1 - B2x people tell that B2x is seperate and not motorola, s o we cant do anything
2 - when I asked them to escalate initially, manager went in and came back and said 3 weeks more sir ( I realy doutn if they called someone)
3 - when I forcedthem toc all customer care, one other person who tells himself as manager came and started scolding (very bad customer respnse from b2x)
4 - later when they got call conencted, I heard from them that this issue was never escalated - This clearly shows B2x is not at all doing followup with moto on request from customer.


the complaint id which i have with moto is[protected].

the Motocare guy who spoke on call told I would get call back from moto in couple of days and status and cause of delay.. I didnt get call for 4 days, then I myself called cust care and checked on complaint on saturday - feb 6 for which Then they informed I would get cal on Monday.

I sincerely request team to take action on this with Moto - with a specific question from me - when there are no display pieces been manufactured by moto for customers who already have took phone with them, then how come they give a FLIPKART sale today telling its their anniversary and flat 500 off??? Does this mean they are concenrend only new customers and ignored the bueyrs who ahve got phones fromthem - its cheap trick which they are playing is what I feel. leas elook into this more and help me in getting back my phone et properly and if no display is been manufactured, please request moto to stop producing phones and start producing pieces for phones!

Thanks!