[Resolved] Motorola Mobility — Moto g4 plus not repair | |||||
Hey my name is Ashutosh Hans. i bought moto g4 plus online from amazon on may 24, 2016 and on June 14 2016 i submitted my phone to Motorola service center, defance colony, new delhi due to phone-earphone jack was stopped working. They told me to deliver my handset back by June 22, 2016 and now its been july 7, 2016 they have not given my handset back, they are not giving me answer properly whether my phone has been repaired or not, i called them many times, even they have not given spare device to use, i would like file a compliant against them, i want my money back or to handover my phone back as soon as possible, my device jobsheet no.-AMSSDL004152 service center contact no.- [protected] and [protected] Was this information helpful? | |||||
Aug 26, 2016 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. Verified Support Jul 05, 2016 Motorola Mobility Customer Care's response Hi Ashutosh, Apologies! Send across your details to [protected]@motorola.com referring to this post. Thanks Motorola Support. Verified Support Jul 05, 2016 Motorola Mobility Customer Care's response Hi Ashutosh, We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns. Thanks Motorola Support. | |||||
 1 Comment | |||||
Comments
Hi Ashutosh.. has your problem been resolved. I think Motorola keeps giving assurances, says matter escalated and updated and things like that..but nothing actually happens behind the scenes. My moto G4 plus is at repair center for more than 20 days now..and nothing has happened. They don't do anything more than feel sorry for your problem I guess.
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
1938
Pending
0
Resolved
1020
+91 12 4413 1500 (India)
+1 800 668 6765 (USA)
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002