[Resolved]  Motorola Mobility — Moto X style

Address:	Gurgaon, Haryana
Website:	www.motorola.in

This is in reference to a damaged motox style handset. I had submitted the device for repair in B2X service centre on 12th January 2016. It has been 3 months now I haven't received my device which is a different disappointment altogether. My grievance is regarding the way your people at customer care treat customers.

First of all they interchanged or incorrectly registered my complaint number with someone else's so I kept getting the wrong calls. After like 10 calls they finally understood that I am not Mr.Shubham Shashi but Apoorva Mishra and they corrected it.

Then after no response for about a month I approached them again in the month of feb when they said 8th march would be date of closure. (Which of course they didn't adhere to)

Again on 9th march I approached them asking as to what happened and banging my head with a call centre executive for hours he finally "escalated" my case to some Miss.Madhusmita. Who I think doesn't understand English language or has some reasoning disorder and is also not approchable directly. She schedules a call back (according to her convenience) and keeps rescheduling it (again according to her/thier/whoever's convenience) with no intimation or information at all. On26th march they said call back is scheduled on 28th on 28th they said its scheduled on 29th from 29th to 31st to 15th April to now 19th April it just keeps getting rescheduled.

Also why I said she doesn't understand English and for that matter any of your tollfree number executives I bang my head with every single time is that, I ask them to mail me whatever they say or commit on call but no they just do not email. They emailed me once that's it.

My complaint is that, I can agree you guys might be having some genuine problem that it is taking so long to repair my device but how difficult it is to keep me updated/ posted about it via an email? I mean just one email about the delay or the call back or even rescheduling of the call back? Why everytime I have to approach your team and beg them about what is happening and pls get back to me?

I hope it is in your power to resolve my grievance. I expect prompt reply from you atleast.

Also its over 90 days so now kindly replace my device if you cannot reapir it.