Motorola Mobility — Motorola Cheated MotoG 2 - refurbished motherboard

Address:

Thane, Maharashtra

We have have purchased a Motorola 2nd Gen phone [IMEI/Serial No: [protected], [protected] ] Through Flipkart on[protected] on my Wife's Name Suhas Sharad Palkar It stopped working, therefore I handed over to the authorized repairer in Thane M/S CCom on 13th Jan 2015. I was informed that mother board has damaged and needs to replace. I will have to deposit this instrument with them . I received back this mobile on[protected]. After repairs I observed sim card slot no 1 was not active or working. Second sim after receiving call the network disconnects . I lodged complaint online on . As per their advice I redeposit the hand set with same repairer m/S CCom on[protected]. I have been issued a receipt wherein work order is and tracking web has been mentioned. On 4th May I called the service center to know the status . I was surprised when the gentlemen on the service center said this receipt belongs to one Mr Mourya of Banglore . I recheck to revealed what he said is correct . I explain him the position . he said he will find out and revert, but I did not receive any call from repairer. I therefore visited the repair shop. I was stunned to know that the receipt issued is correct, however it automatically made in the name of Mr Mourya as the repairer has put the old motherboard which was removed from Mr Mouryas phone, refurbished and fixed on my phone. This is most disgusting act by the M/S Motorola. I purchased a new phone which was not worked for the two months and I was forced to lodged for repairs where it was reported motherboard damaged. Instead of replacing my faulty mother board with new one you dared to replaced it with another damaged motherboard and refurbished motherboard removed from Mr Mourya . And the height of shamelessness I found that is they have put his name in my receipt.