Motorola Mobility — Motorola nexus 6 repair

Address:	Mumbai City, Maharashtra, 400057
Website:	www.motorola.in

I had submitted my motorola nexus 6 on 16 th december, 2015 to Mumbai-Trackster techno service centre in dadar. i was said that if there is a hardware problem, it'll take max. 15 days. i waited patiently as the phone was at an authorised service centre but after 15 days i was left with no reply from their side. i called the service centre again and they asked me to call the customer care. When reached customer care said they've escalated my case to their senior authority, a woman named Madhusmita. after a few days, i received a call from her saying that the part was stuck in customs on 14th january, 2016 and i will receive my phone guaranteed on 21st, january. i didn't receive my phone on that day either.Then when i called on 21st, they said that it'll take 7 more days. I was furious and asked them for a refund or a new piece. They haven't replied on that part yet. lastly, i call on 26th January again to hear their fake apologies and the lady on the phone seemed a bit too rude to me. Now, what i think is that they've purposely kept the phone with them until my warranty ran out, which was on 12th January, 2016. They have asked me to wait 3-4 more days which i don't beleive is going to be the end of it. Please help me as this is virtually costing me my lifestyle and time.