[Resolved]  Motorola Mobility — Motorola service center damaged my phone

Address:	700098
Website:	motorola-mobility-en-in.custhelp.com

My phone moto g turbo had severe hardware issue which i had bought 3 months ago from flipkart. I gave my phone in the motorola service center, salt lake sector 1, kolkata on 19th june 2016 with work order no ste/mg/16/00108. Service center said that it will take 5 days to replace the parts, but they kept on delaying it. I sent a mail to motorola customer service regarding the issue and they said they will look into the matter, but they did not. On 8th july i got call that my phone is repaired. When i went there i found out that my phone screen is tampered and ill fitted, it looked like screen will come out, and there were scratches all around the phone. I refused to take back my phone. The service center people said that they need 15 days more and they were troubling me.
I again sent a mail to customer service regarding issue. They said that they need 48 hrs.
I again called service center and they said screen is fixed but they cannot fix the scratches.
After 48 hrs i got call from arvind who was handling my case in customer service, and he asked for 48 hrs more.
After every 2 days they kept on doing the same thing.
It is more than a month now, i dont have my phone for which i have paid so much money. Neither the customer service nor service center people are taking this matter seriously, they are just delaying.
I am helpless as iam a working woman a phone is must for me. And i cant afford to buy a new phone.
Please look into the matter and resolve it as soon as possible