[Resolved] Motorola Mobility — Not getting warranty service from motorola (lenovo)

Sachin Nagle

from Jaipur, Rajasthan

Address:

Pune, Maharashtra, 412101

I have purchase motoe3 power handset.
After 25 days, i am getting pink bands on display,
I have visited service center pimpri - sara service (Authorise) but are not taking handset mentioning the reason " we are not having authority to provide service for moto-e3 power handset model
Date visited to sara mobile - 19th nov..

Raise the concern on 21st nov vide email with moto on email id:
Director services,
[protected]@motorola.com

I receive call from hyderabad team, mentioning sara service - authorized center will give call and fix the appointment, but till date, i have not received any call or confirmation on email.

I am facing the warranty service issue with motorola - lenovo

Hence this concern raised in consumer forum

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Mar 21, 2017

Complaint marked as Resolved

Dear Motorola Team and Consumer Complaint Team, Issue is resolved, got the service from Moto and product is taken care under warranty. Thanks Sachin Nagle

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2016

Motorola Mobility Customer Care's response Hi Sachin,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola Support.

Dec 17, 2016

Updated by Sachin Nagle Till Now no updates.

I have received call from director_service, ans asking me whether I have received Device or not..??
What the hell is this, he was mentioning whether I have collected my ahndset from Service center or not>??
Is he is mad, He should tell me like this, Your handset is ready and please collect from the service center..
He is not updated on the service call record, where to call and for what..
I am asking what is the reason??, He mentioned to update, What he is giving update to me, , ? Does he is looking for his updates what is going and doing nothing..??
People are illogical sitting there, no mind to talk..No logic to talk to customer..

Frustrated on the service of Moto people,
I recommend, remove the role and responsibility from the person who is currently handling and depute to some one who is having some common sense

Looking forward for your support

Sachin Nagle
MB [protected]