[Resolved] Motorola Mobility — Not providing customer service

jaychavan112

from Pune, Maharashtra

Address:	411030
Website:	www.motorola.in

I purchased Motorola G4 plus on 22/07/2016 and to my surprise after only 15 days it got stuck.I submitted mobile to the moto service centre and they are actually not providing the damage component i.e mother board.It is really bad of product that the mother board of device got stuck within 15 days.It is really bad mobile provided by company.At least company should provide right product details when submitted to moto care.They are just providing false dates.The proper action should be taken against just fraud companies that are selling such faulty products.And on another hand when we are trying to call customer service they are talking arrongantly and not providing call to superior and hanging up the phone.So please make the device ok as fast as possible

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Sep 15, 2016

Complaint marked as Resolved

The company is not providing the proper details of component being repaired.They are saying that they will mail me but they are not actually mailingThey are not sending part i.e component to moto care.The company is only playing games.They are providing dates only when i call them. No feedback messages i am getting from Moto centre.

Motorola Mobility customer support has been notified about the posted complaint.

Sep 15, 2016

Updated by jaychavan112 I got my mobile with issues.When i called on motorola Mr Shalan Khan talked very rudely.Means they are actually bad with there devices and talking rubbish with costumer.They should actually provide information with constumers.My service reference no. is[protected].Company should employ good technical expert instead of this bull [censored]s.

Verified Support

Sep 15, 2016

Motorola Mobility Customer Care's response Hi Jay,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.