[Resolved]  Motorola Mobility — Parts not available for moto g turbo. Worst part is, phone was spoiled by service center

Address:Gurgaon, Haryana, 12200
Website:www.motorola.in

I purchased Motorola g turbo edition 2015 from flipkart on 10th december. Unfortunately i dropped the phone due to which screen broke, but the normal functions were all working fine. so I gave my phone for repair to authorised motorola service center (Sri Sai Communications)on 26th december for which they charged 6000 rupees. but after they gave me my phone, it started malfunctioning, and stopped working at once, clearly indicating service failure as the phone was working fine before i gave them.They took my phone without stating the reason saying that it had some charging issues.I had to go around the service center for many times before they told me the board was damaged and required replacement for which they took bill invoice from me.From then, it has been more than a month till now, and i havent received my phone yet.I keep contacting the service center, but they neither lift the calls, nor reply to my messages. So, i contacted Motorola customer care, they told me that one part was in shipment process and I will receive my phone by 12th of February. When i called them back on 10th, enquiring about the status of parts arrival, they told me parts did not arrive yet, and they will notify me on 15th, when i'll receive my phone back.It has been more than a month I'hv been waiting just because the service center spoiled my phone, not even my fault.I demand them to repay my 6000 rupees i paid to service center, and replace my phone with a new one on warranty, as they have failed to get my phone repaired, which they spoiled, as they have caused lot of damage financially, and emotionally as the service center people spoke in an unparliamentary language when i asked about whereabouts of my phone.
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Aug 8, 2021
Complaint marked as Resolved 
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Hi Jayasurya,

We would like to get more information about your case, send us an email to [protected]@motorola.com referring this post.

Thanks
Motorola Support

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