[Resolved] Motorola Mobility — Phone damaged at the time of servicing - improper handling by service center technicians!

eswarnath

from Noida, Uttar Pradesh

Address:

560003

I have given my MOTO G2 mobile for servicing, as there was some issue with TOUCH RESPONSE. Physically device was perfect before giving for servicing & there was no physical damage. But, When i received the device after servicing, i found volume button, power button damaged severely & they became very loose. When i notified this to service centre representative on spot, they are telling that it happened by mistake & not accepting to fix this issue as my phone is not under warranty. Also telling that if they try to fix this it may affect entire device functionality.
My device IMEI : [protected],
Date : 22 - AUGUST - 2016,
TIN No : [protected],
Service tax ID : AAECR5392MSD002,
Service centre : RGTS INDIA private limited, 7th main 80 feet road,
koramangala, BANGALORE -560003, PHONE:
[protected]

I could not understand, what is the point in doing servicing, if they are tampering customer devices and creating new issues on the name of servicing. I want the issue to be fixed as i have spent 13k to purchase this mobile & damage was done by service center technician.

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May 24, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

Motorola Mobility Customer Care's response Hi Eswarnath,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

Aug 29, 2016

Updated by eswarnath Hello,

Issues with handset:
Touch problem and
Sd card auto unmounting

As I faced the above mentioned problems with my handset, I visited Moto service center (B2x service center) at kormangla, Bangalore. They asked me to leave my handset for half a day and asked me to collect it by end of the day concluding that there is no issue with sd card and it's slot and there is touch problem which need to change my mobile display which may costs till 8k.
As I didn't accept for changing my mobile's display, they did normal servicing and charged ₹ 150/-. As soon as I received my handset, I found that handset's power button and volume buttons got loose which were fit at the time I left my handset at service center. I asked the executive about that buttons and he is rejecting to fix it by saying that it is common with Moto g2 handset.
The next day I visited Moto service center at Jaynagar, 4th block, Bangalore. I explained about the issue and they accepted to service the buttons. After few minutes one of the executives returned with mobile saying that can't be fixed as the damage is done by other executive at koramangla service center and also the mobile is not in warranty to undergo servicing.
As of now I have the handset which got damaged by Moto service center executive with no fix to the damage done.
Please consider it with higher priority as I am not left with an option to service my handset.