[Resolved] Motorola Mobility — Problem facing with new moto x force phone. Motorola denied for any assistance.

Ritam18

from Mumbai, Maharashtra

Address:	Jaipur, Rajasthan, 302021
Website:	[email protected]

Hi sandeep /motorola,

Would like to have a con-call regarding this. I will have the executive on line with you. Want know the review statement again when i'm all ears.
Please treat this as urgent. As per my previous interaction with motorola, some executive from your end firstly stated that we do provide such facilities on this model, further replied with that i should have gone to retailer. When retailer was informed, he sent me to service centre for repair, and when asked yesterday and conveyed the same to retailer, he says motorola will take action.
So please i want a call from you regarding the statement you received from service center.
This unorganized working system is really not appreciated with just a motive of harassment to customers.

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May 11, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Nov 14, 2016

Updated by Ritam18 Hi Sandeep / Motorola,
Referring trail mail, could you please take the initiative regarding the request I made in last conversation. Looking forward to receive your call. It is conveyed on gmail but even knowing everything, Motorola still doesn't give any helpful concern to the raised issue, instead blaming the customer blindly as it can hardly be believed that USING A POWER ADAPTER DAMAGES THE CHARGING PORT.

Verified Support

Nov 15, 2016

Motorola Mobility Customer Care's response Hi Ritam,

We've received your complaint, our team is already working. You'll hear from us soon.

Regards,
Motorola Support.

Nov 15, 2016

Updated by Ritam18 Hello Mounika / Motorola

Don't apologize, better make me understand first how the issue raised is not covered under warranty. As conveyed earlier also, the customer is not aware whether the motherboard can be a cause for such problems. Not even entire Motorola team is capable to guess such instance.
As per your comment, I've informed that the service center conveyed me that its on hold for approval from their (Motorola) end.

The case has been notified to NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION and similar has been registered to Consumer court forum, Reference# : 66311. Please review the case.

AND REVERTING TO MY TRAIL MAIL, IT IS SUGGESTED STOP SENDING IMPROBABLE REPLIES & DECISIONS VIA MAIL.
BETTER GET ME SOMEONE FOR A TELEPHONIC CONVERSATION. SINCE, IT FEELS THIS SITUATION IS OUT OF YOUR CAPACITY TO BE SOLVED THROUGH MAIL CONVERSATION. REQUEST YOU HAND IT OVER TO SOMEONE SENIOR.

Contact details : Ritam Chakravarty
Mobile : +91-[protected]

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Comments

SONI BANERJEE

from Bengaluru, Karnataka

It's only a month and my phone is hanging..power button is not working properly and getting auto switch off and on.yet to pay the rest amount.want moto to replace my product.am so frustrated and too embarrassed.

Motorola Mobility Customer Care's response, Nov 15, 2016

Verified Support

Hi Soni,

Please reach out to our local Customer support: http://bit.ly/1hTXrcG for further assistance.

Thanks,
Motorola Support.