[Resolved]  Motorola Mobility — Regarding inconvenience caused by your services

Address:	Wardha, Maharashtra, 442102
Website:	www.motorola.in/home

I Dr. Anurag from wardha sewagram, i am having motorola G4 plus ordered from amazon on 30th may,
On 25th of august phone suddenly stopped working, I tried switch on the phone trying different charger but not able to switch on the phone.
I contacted Motorola service center they asked me to submit the phone to service center in Nagpur & they had given me the address of service center in Nagpur.
I visited service center (Comwen, 118A, Empress Mall, DR.BEZONJI MEHTA ROAD, 118A, Empress Mall, Dr. Bezonji Mehta Road, Nagpur, Maharashtra) on 27th of august to submit the phone, they called me next day & told me that there is some motherboard issue & it needs to replace that and takes almost 15 days. Work id is WCN/MG/16/01964.
I contacted service center on 13th September but they didn’t respond even on calling almost 70 times then contacted your Motorola toll free service & asked them to tell me about the status of phone. They told me that phone is ready & you can visit service center directly if they are not picking the phone to collect my mobile. Today on 14th September I left for Nagpur which is almost 100 kms from my place. From my way I tried contacted service center via phone they told me that” your phone is not repaired & what Motorola toll free number representative told is their issue they are not responsible of what they told you”. They told me that it takes more 10-15 days to repair phone.
Now here come the issue of reliability on Motorola, what should be the expectation from such big multinational company which is having such big name & fame having worst post sale services, how can you expect from me to recommend Motorola device to anyone.
I need phone to contact my fellow colleagues & seniors & to consult online regarding my profession, but due to inconvenience caused by you it is very much difficult for me to cope up with all my work. I want you to interfere in issue & resolve it as soon as possible or replace the device in day or two as I don’t want to suffer anymore because of you people.
Lastly, a very worst experience with Motorola, very bad post sale services, very bad intra-communication within your department, & my loss of just because of your mistakes.
Regards,