[Resolved] Motorola Mobility — Repair issues | |||||
Purchase the phone in the month of feb'16.Within 1 month o[censored]se, motherboard of the phone got corrupted (Wifi and sim slots stopped working). I took the phone to the nearest service centre of motorola "b2x gurgaon, s-113, first floor, sahara mall, mg road, gurgaon, haryana, 122002" .To my surprise they refuse to accept the phone, they said they accept lenovo phone and not motorola phone. When i called up the call centre the call centre representative is also clueless. As it was my need i took the phone to "b2x ansal palam, gf-13 spanish court, ansal palam " . They inspected the phone and told me the motherboard needs to be replaced "job sheet number amsgur007974" they said it would take approximate 20 days to repair the phone as the part is not available. It was again a surprise to me new premium phone launched by moto but does not have parts available. Finally 20 days later i collected the phone . I used for 3-4 days then i realised that the speakers are not working properly, the receiving voice are not so audible also the other side people are complaining about low voice . I again went to the service centre, they inspected the phone and came to the conclusion that the motherboard is faulty which again needs to be replaced "job sheet number amsgur008745" . They have again asked me to wait for 10 -15 days as the parts are not available. Today i again called up the centre, now they are saying now the lcd required to be changed……………………. Sitting on 4th may 2016, still phone is not repaired . Nobody listening Was this information helpful? | |||||
Aug 24, 2016 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. Verified Support May 05, 2016 Motorola Mobility Customer Care's response Hi Binu, We have escalated your case to appropriate team for assistance. You will be contacted very soon. Thank you for your patience. Regards, Motorola Support. | |||||
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My moto g 2nd gen is not connecting to my PC by USB cable please tell me the solution to solve it
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12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002