Motorola — Motherboard Failure

Moto G...Motorola L12690 IMEI No. [protected] ; [protected]...Motorola Complaint Status Update [ID: 1040390]Customer Reference number :[protected]Dear Sir/Mam, I have ordered cellphone through Flipkart.com in the month of July 2014 and after 4 months my device starts to hang, auto-reboot, heating problem...even charger also stopped working...on 4th of April 2015 I went to Z.A. Mobiles located in G.F. - 4, Leela Mension, Naval Kishore Road, Hazratganj, Lucknow, Uttar pradesh. They simply told me the problem is in Software so get it on 6th of April..and then after they said there is a Motherboard Failure and it will take few days more...Then after in the evening of 9th April, 2015...after registering the complaint against Motorola I got call from Mr. Anuj Srivastav, Contact Number ( +91 [protected] ) who is an employee of Motorola Company...he discussed about my problems regarding to my device then offer me for #Cash_Back...and I said 'm agree with that...and from that time I am still waiting for the solution...On 10th of April I called to company on [protected] ( Motorola Toll-Free Number ) to know the status and forward procedure of my complaint...but the company refused me to get talked with the supervisor...Whenever I called, they said they are arranging a call back for the next day...On[protected] I again called them and they said the same as before...and unfortunately they again failed to do so...On 12th of April when I again called them, as usual they started to make me fool by saying that they again arranging a call back due to absence of senior authority...And today on 13th April after getting too much tired and exhausted of this, when I called to customer care again they tried to convey me by saying that the senior will call you between 24-48 hrs...And also the Agent's attitude is too rude and she disconnected the call in the middle of argument...Since 4th of April till now 'm really getting frustrated because of there service...seriously it is worst I've ever seen...Today is the 9th day and 'm without my phone...I am suffering with a great distress and 'I'll not tolerate my loss due to there irresponsible behavior...Due to this 'm also getting delayed to my other works...My whole time is spending over this stuff...I'm without my phone and its too hard for me...from 4th April to 13th April...its been 9days...more than a week...and the Company is not taking it seriously...!! Till now I had level out 2-3 times to service center of Motorola and I had done so many calls for this scenario...And as much as time they will get to solve this case they have to pay my losses...Please help me, what to do and how to do...because now 'm really getting over and over due to this fraudulent behavior of the company...!! Right now I'm facing lot of problems due to this so kindly help me out as soon as possible...!!
User Name - SUDEEP VERMA... Contact No. - (+91) [protected]...!!

i have compliant on my samsung tv, similar call i have received from anuj srivastav who claims himself to be samsung technician. He is requesting for bank details and atm transaction number. Once this is shared he will deposite money for faulty repair. can any 1 has similar experiance