Motorola — Moto E : 1st generation (In warranty and service center still not repairing it)

Suprav Sarang

from Bengaluru, Karnataka

Address:

Patna, Bihar

Dear Team, After so much hassles, repeated visits and calls to your service center in Patna, i am pushed to complain and escalate the issue. My mother's gifted mobile Moto E (1st generation ) is not working and submitted to Moto service center on 1st August 2015 at Patna (shop name : Graphline care). The service center guys are nor co-operating neither clearly stating that when they will repair the product. It has been more than 25 days and still we are repeatedly harassed by visiting the shop, calling them and non-co-operation by them. Could you please look into this issue and resolve it as it has crossed the limit of pathetic service. Phone : Moto Model no : XT1022 Serial no : [protected] Date : 1st August 2015. Job ID 797. Name : Suprav Sarang

Was this information helpful?

No (0)

Yes (0)

Motorola Solutions customer support has been notified about the posted complaint.

Related Motorola Mobility reviews

View all 1938 Motorola Mobility Reviews

Comments

Khanzode Ashwin

from Pune, Maharashtra

Hello There,

I have the same problem, I have Moto E, it has a problem of continuous restart. First I submitted to Service Center, (Global Services, J.M. Road, Pune), they said it is the issue of Software. As the phone is in warranty, we will solve this and may take 1-2 days. I thought, it is good, but they took 8 days to just update the OS from 4.4.4 to 5.1. When I took the phone to home, the same problem of Restart start again with more frequently. So on next day again, on 10th Aug I took the phone to same service center, this time they said, it is the problem of Hardware, and may take 8 to 10 days. When I called them after 10 days, they said, we have not received hard ware from Motorola company, so we can't do anything. I took follow up with Moto customer care, they said, will get back to you in next 24 hours. But still after 4 days, I don't have any status. Local Service center says, Company has not dispatched the hardware yet.

This is the WORST service I ever seen for any company.