Motorola — Moto E product with ringtone defect

Address:

Bangalore, Karnataka

Hello Sir, XT1022(Moto E) 4 gb Model:AP3256AE7K8 I purchased a moto e in July 2014 for Rs 6999/- through flipkart online. Soon after 3 months the ring tone had gone off and i had checked with the local repair and they told speaker has to be changed, with charges of Rs 500/- .It worked fine after that. After 2 months the same problem recurred.I inquired and found out the only authorized dealer in Calicut (Kerala), and he told that the phone has to be surrendered with him for 4 days and all the data stored will be lost. He was also extremely rude in the way they handled the entire issue.He also told that if i had gone there 2 days earlier all the moto e phones that were being given for repair were being replaced with a new handset for the same issue due to some manufacturing defect. As i was humiliated a bit in the office and also because i did not want the data to be wiped off i refused to surrender the phone. Again i repaired the phone with a local person and he repaired it within minutes and with another charge of Rs 500/- and it worked fine.The same problem again recurred after around a week and checked with another local dealer in bangalore and i explained to him what has happened earlier.He checked and confirmed that the fault was because of the faulty wiring and it is a manufacturing defect. So please do the needful immediately and inform me on what has to be done at the earliest. I am a retired person and do not intend to keep spending huge amounts every year on a phone. It has not been a year since i bought this phone from a very reputed brand as motorolla. I expect some immediate action to be atken and fix the problem on my ohone as soon as possible. Thanks and Regards, K M Sasidharan (+91 [protected])