Motorola — Moto g complaint & refund request

Address:

Bhopal, Madhya Pradesh

I am writing this mail to refund my purchase amount of moto g 16 gb, for more detail please go through the mail read red marked 8 and 9th points & please find attached file. ... ... I am writing to complain about my Mobile Moto G 16 GB black, that I purchase from flipkart on the 27th of march 2014 (IMEI/Serial No.[protected] & MSN NO-Q627XERZRQ) and Flipkart order id-OD[protected]. From the month of august 2014, I have found some problem in Moto G. Below mention are the complaint which I have already launched in your customer care department ( Sampark Systems) : please do the replacement as after so many issue I am pissed off. 1-Auto switch off.(work order No.YYT-MG[protected] Action taken by Sampark system-Mother board replaced. 2-Camera problem while flash on & sim 1 auto switch off.[protected] Action taken by sampark system-Software update.(without any work order) 3-Camera problem while flash on.(repeat fault) Action taken by sampark system-Replace camera from there stock.(without any work order). 4-Camera problem while flash on-(repeat fault[protected] Action taken by sampark system-Mother board replaced.(work order No.OPL[protected]. 5-Camera problem (repeat fault[protected]. Action taken by sampark system-submit purchase invoice to order flash cover. ( Sampark asked for Purchase invoice so that they can order the part. ) 6-On[protected] I visit sampark system to know the status of flash back cover. At that time I found that the service technician not put any part order to Motorola.After some argument service technician is ready to replace the flash back cover from there stock.(without any work order). This is the worst part of customer care department that they are fooling their customers. 7- On[protected] I found repeat fault on Moto G. I visit sampark system to know about replacement process for the same but service technician told to me there is no replacement processes from our hand please call to Moto G call center. Between all these processes I already register complaint to Motorola customer care. Complaint No[protected]. Complaint No[protected]. 8-On[protected] I submit my moto g at sampark system for replacement (work order No.YYT/MG/14/00636) 9-After all the replacement process from sampark system.I have received replacement on 27.03.2015 which is my last date of warranty period.when i received the new replaced moto g & checked the same i found the same repeat fault in new moto g (camera problem while flash on).I immediately resubmit the same hand set to motorola service centre sampark system. Service technician told to me i will update some software on the device and call you, but form 27/03/2015 there is no call back from sampark system.when i call to sampark system he told software updation is in progress i will call you when updation is complete but still i am waiting for call back from sampark system. After repeat fault found in my moto g device after replacement. I think this is an manufacturing defect. My warranty period laps on 27/03/2015.When i receive the same unit from moto g service centre in warranty laps condition. If some fault found again in it, the service centre will not received the same in warranty. At that time what can i do...? I am disappointed and would require you to refund my amount for the same. I expect to hear back from you with a full resolution to the issue asap. I also send some Xerox copy of documents like work order and purchase invoice. COMPLAINT NO. DATE- 27/03/[protected] DATE-30/03/[protected]. Thanks, Sandeep Lauwanshi [protected]@gmail.com Bhopal (M.P) Mob.[protected] [protected]