Motorola — Motorola G 2nd Generation

Address:	Bhavnagar, Gujarat, 364002
Website:	www.motorola.in

Dear Sir, My phone MOTO G2 lies in Bhavnagar Service centre for last 28 days. I have given phone in service centre to get it repaired during my warranty Period. My warranty was getting expired on 26.09.2015. I had submitted my phone on 16.09.2015 and they have fixed faulty parts three times. Then I have demanded for new fresh piece as a replacement against my faulty phone so they denied. As I have called so many times to their customer care number [protected] but they also could not resolve my problem, all the time they have said me wait wait and wait and they have taken 28 days. Still my phone has same issue. My work order numbers with Motorola are as below. BAH/MG/15/00265 BAH/MG/15/00280 BAH/MG/15/00308 BAH/MG/15/00322. I have written mails to their higher authority people also but they also did not reply me back. After so many quarrel, service person Mr. Sandeep Kakadala connected me with service regional manager Mr. Ramashankar and he has given me his contact number +91-[protected] but he has never received my call. Still my issue is pending and service regional manager offered me swapped phone. When I asked him that did I pay for the swap phone? He did not reply me back. As they have sent 3 times faulty parts I asked them that how can we rely on your parts and products?? They could not reply me. I want you to take an initiative and resolve my problem as I am being frustrated because of them. I can provide you all the details which you require. I do have all the mails which I had sent to Motorola and I also have their reply in mail. Motorola Service Center Number in Bhavnagar is +91-[protected] and +91-[protected]. My contact details are as below. Name : Paras Gandhi Email : [protected]@gmail.com Contact Number : +91-[protected]. Will be waiting to hear from you soon on URGENT BASIS. Regards Paras Gandhi (Gujarat, India) +91-[protected]