Motorola — Motorola - MOTO G - Screen Malfunctioning not covered under the warranty

Address:

Gurgaon, Haryana

The customer service centre of motorola M/s. B2X services @ Palam Vihar Gurgaon, have refused to cover the moto G phone screen. The screen display of my phone is showing blur lines and 30% phone display is not visible. When i went to the above service center on 18 May 2015, i was refused any service or replacement under warranty citing the reason of internal damage. I called their executive yesterday (May 17, 2015) by number [protected] regarding my phone which was showing black lines. I purchased Moto G on June 10, 2014 and it is under warranty. and he suggested to go to Gurgaon service centre (Palam Vihar). I went there and they said it is a physical damage and it will cost around Rs. 3500. As per your website it is mentioned "Damage to the external glass is considered physical damage which is not covered under warranty. Damage to the internal lens will be repaired as a matter of customer satisfaction provided there is no other sign of external damage to the device". As there is no external damage so without looking at it how can you say that it will not be covered under warranty. I am seriously frustrated with your service as its better you directly state that there is no warranty of a product as your product is a disastrous. I can not charge it through data cable (weird, flaw in moto G which was not mentioned) and it is so delicate. The cost of this phone is now Rs 9, 999 then why should I pay so much if it is under warranty. Please replace/ repair it else I will strongly against of your product and will recommend others as well to not to buy these pathetic phones