[Resolved]  Motorola — Not responding to phone repair

Address:

Bangalore, Karnataka

Have given my phone for repair as i broke my phone screen since 11th june, 2014.It is authroised service centre in bangalore. The service center was provided by motorola customer care itself. Sri Sai cells (Indiranagar). Since 11th till date which is 7th August, 2014 i have not received my phone. Money for repair was 5000 and was given the very day when the phone was given for repair. They promised within 20 days for repair. Since the 20th day, i have been calling and visiting the repair center and they have not repaired the phone. Last week when they said they repaired the phone, i went to collect and they had fused the speaker ic for the phone. They said after 2 days they will make it fine and give the phone . After two days which was a saturday, the dealer called again and told the motherboard is fused by them and they need two more weeks to repair it . Since then i have been calling the costumer care to replace my phone with the a new phone cause of the internal damage they have done . I got the number of the regional head of banaglore as well. Kept calling him for 6 times and he did not care to respond to a single call. Have been calling the customer care as well since a week continuously . But no respond and no interest to solve the issue. I don't have the phone even with me . I don't know what is going on and how the hell they plan to resolve this issue. I bought the phone in April and since June it is in repair center. The complaint reference number provided by the dealer is qci/mg/14/00479. Regional head who never responded is "Sir Mr.Jagdish". IMEI number is "[protected]".