Motorola — Phone not returned by Moto Gallery

Address:

Mumbai City, Maharashtra

Hi Team, Ref No:[protected] Work ID no: ZRV/MG/15/00766 I had provided my phone to SG Infotech in Borivali since Camera was not working on 13th June. I received an message from the company that you can collect the phone immediately on 19th June. When i visited the gallery i was told now the phone has Motherboard issue and the camera problem has been resolved and it will take 2 days. After visiting the gallery again and again, i am not hearing back on my status of the phone and hence i filled an complaint on Toll free no for which the Ref no is provided above. The customer support person (Santosh) told me the escalation department will give me call on 1st July. Yesterday when i was waiting for the call, i recevied an mail stating they will now call back in 3-4 days and hence i again gave an call to cusotmer support and told my issue, however they werent helpful (Nikhil). I havent expected such an service from Motorola. Can you please replace my phone since day by day the gallery people are telling me new issues. Please treat this as an urgent request. Hope i receive an reply at the earliest since its an esteemed company. Thanks, Kshitij Shah