[Resolved]  Motorola — Replacement of mobile charger

Address:

400091

I had purchased a phone motorola moto g3 turbo edition from flipkart on 23rd december 2015. This model provides 1 year warranty on phone and 6 month warranty on accessories. The charger i received in purchase box was defective. This charger was un-detachable single piece charger which was a turbo charger with 2 meter long wire and turbo written on both ends. I submitted defective charger in motorola authorised service center for replacement. After 15 days i received a charger which was a usb charger (Detachable) hardly 1 meter wire and nothing written on usb like first charger. Replaced charger was seemed to be a duplicate and hence i requested authorised service center and motorola customer care for the charger i received first in purchase box and i submitted this detachable charger on 19th march 2016 in authorised servide center. They promised to provide a new charger in 15 days. And after 30 days that too after calling helpline number many times, in last week of april service center gave me the charger which was the same usb charger which i received in first time replacement. (1 meter wire and detachable wire) but this time the adapter was black and cable was white. I did not accepted this charger and complained in motorola customer care but instead of help i am receiving fake promises. Every time i call in customer care they tell me that 'we have escalated your problem to concerned team'. I am not getting desired reply from company. Now its more than 45 days i have not received neither a call from motorola team regarding complaint nor a commitment of providing the charger i must get in replacement. Not even a single call from technical team i have received. The authorized service center is located in borivali west (Mumbai). My motorola helpline complaint number is '[protected]'.