Motorola Solutions — Moto X2 - very very Pathetic

Address:	Bangalore, Karnataka, 560016
Website:	Motorola

I gave my phone to fix the display on 01/12/2015 And nearly yet to fix the display after such a long period. First they gave me the deadline for 5th and then 12th and 18th display not yet fixed. Service center concerned persons are responding in apathetic way and Motorola doesn't respond I made like 30 calls related to this issue today two calls all they so is give false promises and respond with arrogance. I recorded few calls a related to this issue! Below is the mail chain From: Motorola India Sent: 05 January 2016 19:45 To: [protected]@hotmail.co.in Subject: voice - repair status [Incident:[protected]] Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response. Subject voice - repair status Discussion Thread Response Via Email (Jagadish) 05/01/2016 07.45 PM Customer Reference number:[protected] Dear Raghavendra, Thank you for contacting Motorola. Hi, I hope your doing great today, my self jagadish from Motorola, I hope you are waiting for the update about the device. This is to inform you the closure date which we escalate the issue to our concern team about your device time taken by service centre people to resolve your issue. As per the update the expected closure date is[protected]. For any further assistance or information please do not hesitate to contact us, we are reachable on [protected] to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between 7 am to 11 pm from Monday to Sunday Kind regards, Motorola Mobility India Ltd. [protected] www.motorola.in [---001:000842:19558---] [protected][protected][protected][protected] From: Motorola India Sent: Wednesday, January 13, 2016 3:17 PM To: [protected]@hotmail.co.in Subject: voice - repair status [Incident:[protected]] Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response. Subject voice - repair status Discussion Thread Response Via Email (Mohd) 13/01/2016 03.17 PM Customer Reference number:[protected] Dear Raghavendra, Thank you for contacting Motorola. This is to inform you the closure date which we escalate the issue to our concern team about your device time taken by service centre people to resolve your issue. As per the update the expected closure date is[protected]. For any further assistance or information please do not hesitate to contact us, we are reachable on [protected] to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between 7 am to 11 pm from Monday to Sunday Kind regards, Motorola Mobility India Ltd. [protected] www.motorola.in Customer By Email (raghavendra gowda) 13/01/2016 09.43 AM Any update on this Issue? Does anybody at Motorola bothered about their customers? Sent from Mail for Windows 10 From: Raghav Gowda Sent: 12 January 2016 10:18 To: Motorola India Subject: RE: voice - repair status [Incident:[protected]] Hi, Today is 12 th and I contacted Service centre and they said they haven’t received any display yet. I not sure why its taking so long, you guys should have fixed the display by now. Pathetic service by Motorola. How long is it going to take to fix the display? Thanks, Raghav Sent from Mail for Windows 10 From: Motorola India Sent: 05 January 2016 19:45 To: [protected]@hotmail.co.in Subject: voice - repair status [Incident:[protected]] Customer By Email (raghavendra gowda) 12/01/2016 10.28 AM Hi, Today is 12 th and I contacted Service centre and they said they haven’t received any display yet. I not sure why its taking so long, you guys should have fixed the display by now. Pathetic service by Motorola. How long is it going to take to fix the display? Thanks, Raghav Sent from Mail for Windows 10 [---001:001658:32304---]