Motorola Solutions — Operating system

Address:

West Singhbhum, Jharkhand, 833102

I am having a mobile handset bearing model Motorola G2 ( 2nd generation ) . Previously I used to transfer my mobile date ( image, video, audio etc.) from my mobile hand set to other device. Or from other device to my above said mobile handset. But on 03/03/2016 I have handed over my mobile handset to nearest service centre i.e. Jamshedpur ( Jharkhand ) due to some speaker problem. But since then there is a problem occured in my mobile phone . And since then I cant transfer my mobile data to other device or receive . But when I went again in the same service centre the concerned engineer advised me that I should use my computer operating system of WINDOWS 7 not other operating system like Windows XP etc. But very sorry that previously I used to transfer my all data from Windows XP. And as per the said engineer it cant possible to transfer data from Windows XP because Motorola always supports upgrade version only.

Sir as per my knowledge an upgraded version does support lower version also.

Sir please look into this matter and give necessary direction to your service engineer about this.

I am residing in a very small city and for any query or sort out any problem regarding mobile I have to move 60 KM through train, bus etc.

K. Srinivas Rao
Chandmari, Ward No-11
Po & Ps- Chakradharpur
Dist- West Singhbhum
Jharkhand-833102
Phone-[protected]
email - [protected]@gmail.com