Motorola Solutions — Problem in Moto Handset

Oct 03, 2016

Updated by mk1502 Dear Team,

Today what happened is truly shameful for you.
Pls refer your call today informing that the device is repaired and I should collect it from service center.

As per your advise and call, I visited service center travelling one district to other to collect the repaired phone.But who knows that it is not repaired and this is a wrong information communicated by you. Again I wasted my precious time and travel expense.

Please note below:
1. I am facing this issue from several months.
2. It took 3 days to submit the phone in service center due to poor service by your service center.
3. Phone not inspected well by your technician.
4. Unnecessary Visits from one district to another several time as service center is not in my hometown. Waste of time as well as money.
5. Call closed by you on 29th without resolving the issue.
6. Call from Motorolla communicating that device is repaired and to collect the same from service center. Totally a Wrong communication.
7. Refer attached communication for request for exchange but no response.

Now I want complete refund of my phone with all unnecessary and waste of travel expense and time compensation.
If you cant give please let me know otherwise I need to file a complain with consumer court.

Thanks
Manoj KUmar
[protected]

Oct 08, 2016

Updated by mk1502 problem not resolved yet
No response even after continuous followups.
Such a poor service I had never expected.
As per your advise and call, I visited service center travelling one district to other to collect the repaired phone.But who knows that it is not repaired and this is a wrong information communicated by you. Again I wasted my precious time and travel expense.

Please note below:
1. I am facing this issue from several months.
2. It took 3 days to submit the phone in service center due to poor service by your service center.
3. Phone not inspected well by your technician.
4. Unnecessary Visits from one district to another several time as service center is not in my hometown. Waste of time as well as money.
5. Call closed by you on 29th without resolving the issue.
6. Call from Motorolla communicating that device is repaired and to collect the same from service center. Totally a Wrong communication.
7. Refer attached communication for request for exchange but no response.

Now I want complete refund of my phone with all unnecessary and waste of travel expense and time compensation.
If you cant give please let me know otherwise I need to file a complain with consumer court.

Thanks
Manoj Kumar

Oct 11, 2016

Updated by mk1502 Problem is not resolved yet.
What a third class service support Motorola has, really appreciable.
there is a limit upto which one can tolerate but no words ??

Thanks a lot
Manoj Kumar

Oct 12, 2016

Updated by mk1502 No response even after so many complaints
Poor support.
Regards
Manoj Kumar

Oct 15, 2016

Updated by mk1502 Moto,

So finally you have cheated me for the third time.

Pls note for the third time you have failed to fulfill your commitment, deadline given by you is all over.

This proves the trust you have build that one have to think about your product.

As discussed over phone today, Now finally I completely want refund of my money with compensation.

Pls let me know you are going to provide the same or not, else I need to go consumer court forum for claiming the same.

A brief/summary for your kind information, reference and action
1. Problem in handset(Moto G3) from the date of delivery by Flipkart.
2. Request for exchange but no response.
3. Problem in my other handset(Moto E2), submission at service center and took 3 and half months to get back it without getting it repaired.
4. Submitted my handset(Moto G3) in service center after visit for the third time at your service center due to poor response from your service center. During earlier visits service center denied to collect the phone.
5. Unnecessary travel from one district to another as no service station in hometown.

6. Job sheet closed by you without getting the problem resolved.
7 Call from Motorola to collect the phone from service center. After visit at service center I came to know that device is not repaired and wrong information provided by Moto.
8. Again a call from Motorola that device will be repaired by 12th but a wrong communication again.
9. Call from Motorola again that problem will be resolved by 15th 9:51 AM(in two days) but still the same status.
10 . Assurance from Motorola that I will be supported in rectifying the issue asap. After assurance 3 and half months last time and nearly 1 month this time(yet to be received)

Regards
Manoj Kumar

Oct 17, 2016

Updated by mk1502 Surprisingly No proper response from Motorola till date

Oct 28, 2016

Updated by mk1502 Still No clear response from Motorola team.
Have not seen such poor show from any manufacturer/Service provided
Regards
Manoj Kumar
manoj.[protected]@gmail.com

Nov 08, 2016

Updated by mk1502 When the problem will be resolved?

Regards
Manoj Kumar