Msrtc — Admission disallowed to bus and abusive language by ST conductor at Swargate depot resulted in missed bus and loss of money

Address:	Pune, Maharashtra
Website:	www.msrtc.gov.in/

Hi, This is in reference to the right of admission I was disallowed by ST female ticket conductor at Swargate depot.The bus details is Swargate-Thane Shivneri. I was carrying sms of the ticket details and was also carrying valid identity card.Even, after that the ST conductor did not allow admission and used very demeaning and disrespectful language.On confronting, she started using abusive language in marathi called "kutrya". This was reported to the head sitting in the cabin, wherein all Swargate depot staff took her side unknowing about the incident and asked me for apology along with the police. Please note that they kept insisting for printout even though sms is allowed.This resulted in my bus getting missed and also my hard earned money of 423 Rs. I would request you to provide me refund and take necessary measures against such abusive staff who are treating passengers rudely. Date : 28/09-15 Bus boarding time: 10:30 AM Ticket number : 22435720 Regards, Sanjeev [protected]