Msrtc — NON REFUND OF RESERVATION TICKET EVEN ON ASKING ON TIME

GREETINGS SIR/MADAM, I Siraj from hyderabad booked reservation of ticket for MSRTC bus on 15/04/2015 thats yesterday at hyderabad MGBS bus station bound towards MUMBAI CENTRAL(MCT) at 7:25 PM which was to leave the bus stand at 9.30 PM.for me and my brother-in-law, thats for two persons, the ticket no.is 20506343 .The ticket cost is 1684 including reservation charges.However due to change of program by my brother--in-law i went back MGBS at the MSRTC counter opp to platform no.48 where Mr.Lakhan has booked my ticket and asked him to cancel my reservation and give me refund or post pone my travel to Friday or Saturday night .He said he will give 50% refund which is the only option available .But for 15 mins he dilly dallied the matter by saying he will look into system for cancellation and give me refund.when it was beyond 8.30 Pm which is reservation deadline for the day, he checked ticket number which 20506343 and shown me as unable to give refund as WB is already generated .When i was shouting on his head for the urgency of matter, he still acted in a dastardly manner .He is the most adamant and self centric customer service official I have ever seen.I did not board the bus and remained back in hyderabad.Im attaching the scan of ticket which is without any strike mark by conductor or T.T which means it is still unused ticket.I want the refund or reschedule of ticket which is about Rs.1700 which isn't a small amount to be ignored.Pls treat this matter seriously. Thanks And Regards, Siraj, [protected] [protected]@yahoo.com