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MTNL Customer Care

MTNL

5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Phone:+91 11 2431 0212
 +91 11 2432 0051
Mobile:+91 11 2332 7225
 

MTNL Complaints & Reviews

MTNL - Fault in line in every fortnight

User
 nkgola on Aug 19, 2014
M holding mtnl landlines and broadband connection wide no. 01127049911 on my name Narender Kumar in every 10 days or fortnight line used to be faulty both service has stopped. I used to do make complaint by phone or online but nobody take any interest on the Complaint....
Complaint comments Read comments Complaint category Internet Services

MTNL - Telephone No. 27043777 & 27043666

User
 Delhi Laminators Pvt. Ltd. on Aug 19, 2014
Sir,

We would like to inform that above mentioned Telephone Nos. alongwith Internet connection holding by company at Delhi Laminators Pvt. Ltd. KH 903, Nala Raod, Rithala Indl. Area, Rithala, New Delhi-85. Sir, above mentioned nos. non working within a last 3-4 month. We are many complaint lodging to your office. But no any response from side.
Sir, our company is manufacturing unit, we very deficulty in your services. We not delay your payment why you do not give better serives. If you are not maintaining our telephone Nos. which we request you to please cut the same connection...
Complaint comments Read comments Complaint category Broadband

MTNL - Internet speed and wifi range is very poor

User
 Aman Varshney on Aug 6, 2014
Dear Sir,

I am Aman stays at Rohini zone sector-1, my telephone no. Is "27517598", and using Internet Facility also with the tariff plan- "TriB-UL-599'. And now not getting the speed of my plan which is as per plan provided by MTNL

Requesting to you to solve my problem as soon as possible by sending the technicians at my home.

Thanking You
Yours Truly...
Complaint comments Read comments Complaint category Home & Garden

MTNL - slow speed of internet

User
 VIKAS KUMAR JAIN on Jul 31, 2014
sir, i have a land line mtnl phone no. is 22755333 i have a 1 mb/s plan on this no. and the downloading speed should be minimum 105 kb/s but i am reciving only half speed as per the plan the downloading speed is 52 kb/s running. please solve this problem as soon as possible....
Complaint comments Read comments Complaint category Business & Finances

MTNL - Broadband not working since 40 days i.e. June 2014

User
 adityagupta7 on Jul 30, 2014
My Tel. No. 27199510 broadband has been out of order since 20 June 2014. It is Almost remain out of order because no line man come and service the line from the box. My most of the work is on the Internet and without telephone I have to suffer a lot. I have visited almost all the authorities/ official like GM north, Divisional Engineer Keshav Puram Exchange, SDO Keshav Puram Exchange and also talk to line man but no one response, apart from this Divisional enginer said that Jo kar sakte ho karlo and filed complaints several times on 1504, 198 and also in online complaint registration service and...
Complaint comments Read comments Complaint category Broadband

MTNL - My Tel. No. 27617256 has been out of order since 19 June 2014

User
 Ezra on Jul 16, 2014
My Tel. No. 27617256 has been out of order since 19 June 2014. It is almost remain out of order because the connection has been provided to me from make shift provision without any proper and stable pillar. My most of the work is on the internet and without telephone I have to suffer a lot. I have visited almost all the authorities/ official like ED Office/GM Office and Burari Exchange/MOC/ Cabinet Secretary etc. and filed complaints and nobody even listening to my problem. I had already registered the complaint on 27612198 dated 19/06/2014.

Kindly instruct the concerned officials...
Complaint comments Read comments Complaint category Telecommunications

MTNL - Internet and telephone are not working last 4 months

User
 25631073 on Jul 16, 2014
Dear ALL I have a Internet and phone connection with mtnl delhi last 3 years, but present scnario my telephone and internet connections are not working last 4 months, i had complaints several times on phone and written, i am paying all the current bill even when our telephone and internet are not working condition, no one is giving any response to me for my problem.. shankar kumar B-79, street no -23, Mahavir enc, uttam nagar new delhi -110045 Telephone - 01125631073...
Complaint comments Read comments [3] Complaint category Broadband

MTNL - phone is not working

User
 ashu39707955 on Jul 10, 2014
My phone no is 22190777 is not working (no dial tone) from 14/6/2014 to till date and i have alredy complained(complaint no - 115 DATE-15/6/2014) but did not get response from your side. I have received bill also but our phone has not been working for last 26 days Thanks Ashwani kumar 9212420777...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Complaint Against Excess Billing

User
 rkmishra5180 on Jul 7, 2014
main Ravi Mishra Telephone No. 2577 5378, Complaint hain ki pichhale kai mahine se excess billing ho raha hain maine area manager se lekar sdo tak yaha ki main GM ko bhi likha par koi sunvai nahi ho raha hai abhi gm sahab ko mail kiya ki aap ise pata kare aur matter ko short out kare par unhone mera telephone band kar diya jise hame kafi paresani ho raha hai so please aap hame madad kare Thanks & Regards Ravi Mishra Mo. 9971697455...
Complaint comments Read comments Complaint category Broadband

MTNL - Broadband not working for more than 2 weeks

User
 Aribam Jotinkumar Sharma on Jul 7, 2014
Internet has not been working since 26th June on my MTNL line 26804054. Initially, I tried calling the Customer Care number 22221504 end number of times but was unable to register a complaint as the call keeps on dropping. Very frustrating. Since the number didn't work for me, I sent an email to helpdesk.delhi@bol.net.in and 1504@bol.net.in but no one replied back. I then sent multiple follow up emails but to no avail. After two weeks, I got a call from the local MTNL exchange on last Friday and he told me that he visited my place but it is locked. I told him that I am in office and requested...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Replacement of wifi modem

User
 Tivish Allabadi on Jul 6, 2014
This is to bring into notice that a complaint had been registered in MTNL office on 24 June 2014 regarding replacement of our wifi modem.The MTNL officials claimed that a person will be sent to our home for checking of the modem but since then no one has come for the checking, We have called them more than 10 times but every time there is the same reply from the MTNL officials and nothing has been done so far regarding our complaint.I request the MTNL office to look into the matter as far as possible. Thank you...
Complaint comments Read comments Complaint category Broadband

MTNL - MTNL Landline Phone & Broadband attached to Phone are not working for more than 53 days now

User
 NavalKalra on Jul 2, 2014
MTNL Landline Phone & Broadband attached to Phone # 01122505665 are not working for more than 53 days now.

Complaint No. 908 dated 10-May-14 lodged on MTNL Automated Complaint Service Ph No. 011-22502198
which till now it is still pending.

Also lodged complaint on Public Grievances website http://pgportal.gov.in Complaint No. MTNLD/P/2014/01312 dated 15/05/2014 which till now it is open.

On Top of it we have received bill from MTNL for the whole month of May 2014 for Rs 757/- during which phone was not working.
Complaint comments Read comments [1] Complaint category Landline & Home Phone Provider

MTNL - EXCESS CHARGED IN BROADBAND USAGE

User
 SVK123 on Jun 27, 2014
I am using MTNL Telephone No.21634655. My Broadband is charged excess since last 2 months (i.e. for April-2014 and May-2014) for which I am not using my Internet, even we were out of Flat for 3 weeks, please check my Internet usage. My mobile No.98675 58380...
Complaint comments Read comments Complaint category Other

MTNL - Faulty MTNL telephone instrument

User
 annu chokhe on Jun 23, 2014
The new MTNL telephone instrument recently installed at my residence number 145, sector 3, type IV, Sadiq Nagar, New Delhi is a faulty and its digit number "7" is not responding at all. My telephone instrument may kindly therefore be replaced with a new working instrument. A.B.Mathur Mob No: 9810730146...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Internet isn't working..

User
 Deepak Gangyaan on Jun 21, 2014
Its almost 2 weeks now I'm unable to use Internet.. Last Friday(13/06/2014) a customer care officer assured me to solve this problem and told me that there officer will visit us and resolve the problem... but none has come to us even after a week.. Although My Account Expiry Date is 1st July 2014, there is no Internet...
Complaint comments Read comments Complaint category Broadband

MTNL - Regular unavailability of internet

User
 pss5990 on Jun 19, 2014
Hi, I am a MTNL subscriber, I have been using MTNL Internet for about 4 years now, over the years I have faced a lot of trouble with my Internet connection. I make complaints regularly but all in vain. The only way to get the Internet connection working again is to ask the line man to fix it. Usually it takes about 4 or 5 days to get him to fix the connection. Over the years I have faced a lot of trouble due to this, Once I lost an important interview opportunity because of my internet woes. I live in Tilak Nagar area, New Delhi, and I am struck with MTNL connection, as there is no other decent...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Very Very bad speed of Broadband and Frequent Disconnection

User
 Samanyou Garg on Jun 19, 2014
Till this month i.e June 2014 I had Rs 999 plan of MTNL Delhi which was an unlimited plan with constant 1Mbps speed.As I was not getting proper speed and my internet was frequently disconnecting I complained so many times to MTNL customer care.Their people just came and went and my problems weren't fixed even after complaining so many times.So I decided to upgrade to a higher plan.I requested them to upgrade my broadband to 1395 plan on 14th June which gives 4mbps speed till 25 gb and after that 512kbps.They should have done that from next month but they implemented the plan on 18th June and since...
Complaint comments Read comments Complaint category Broadband

MTNL - Phone is dead, complained twice but no action yet

User
 aakanksha39 on Jun 17, 2014
The mtnl landline 011 2355466 is dead since more than 10 days.
complaint has been done twice but no action is taken as of now.

They have changed the complaint no. twice but have not resolved the issue.


Kindly take the necessary action....
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Not getting Land and Mobile Bill

User
 Robulucky on Jun 16, 2014
Sir,
I am a subscriber of mtnl landline and mobile phone. For the last couple of months we are not getting bills ofland line mobile whose nos. is as follows: Land 011-22127676 and Mobile No. is 9968263834. I am a senior citizen and very difficult to collect the bills from their respective offices. You are requested to look into the matter and solve the problems
Yours
Dilip Kumar Biswas
Land No. 011-22127676 and Mobile No.9968263834...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Broad Band not working

User
 RAJEEV16 on Jun 11, 2014
D/S, In spite off lodging so many complaints from last on month my problem has not been resolved, my broad band not working, for formality sake your line man use to visit my House, but problem remains the same, from last two days daily in the morning I am registering my complaints at 1504 from my landline number ( i.e. 25622625) but no body came to attend my complaint, from last one month I was not able to use my internet, previously problem was frequent disconnection of inter net, now it totally gone . Therefore I would request you to either rectify my problem immediately, or disconnect my...
Complaint comments Read comments [1] Complaint category Broadband

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