MTNL Customer Care

MTNL Customer Care

MTNL

5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Phone:+91 11 2431 0212
+91 11 2432 0051
Mobile:+91 11 2332 7225
Webpage: www.mtnl.in
Satisfactory Rating
1%
Complaints
922
Resolved
1
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

MTNL related photos (38)

MTNL Complaints & Reviews

MTNL - TELEPHONE NO. (22176205) OUT OF ORDER SINCE 21/06/2015

User
 LEPAKSHI on Jul 3, 2015
The above telephone is out of order since 21/06/2015. Complaint lodged on 22/06/2015 under ref. no. 1264. Till date complaint is not attended rather complaint no. is removed from the complaint register by the MTNL staff. Today again complaint lodge with new ref. no. 1231. Because of this the internet is also not operative, though the MTNL will charge rent an other charges for this period. Also met with MTNL staff personally and over telephone but no action is taken. I request the MTNL executives to look into the matter personally to avoid any inconvenience. THANKS Rakesh Mittal N-13,...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL Dolphin - 2G INTERNET IS NOT WORKING AND WEAK COVERAGE..

User
 zbunty on Jun 25, 2015
Yeah MTNL I is best in plans and reputed too... But due to their weakest INDOOR coverage... You cant even talk properly inside... And actually I use their SIM because of their 3G service... Due to their weak coverage.I get 2G signal inside (indoor) almost everywhere in the Delhi... And in that 2G (EDGE) service You Cant even surf a single page... So please Do Something ASAP... . Thanking You!...
Complaint comments Read comments [3] Complaint category Internet Services

MTNL - Phone Line is dead for more than 2 Months

User
 delhi.pnr@gmail.com on Jun 11, 2015
My landline 01125391829 is dead for more then two months, the amazing thing is that i am continuously complaining about it however its again and again get closed after 2 or 3 days without any response. The issue is that wires are physically detached from the pole. and the recent response from lineman Shri BHAJ RAM (Mob:-9868137867) on complaint no 1526 dated 09-Jun-2015 is that " Please talk to senior officer i can't do anything in that" i don't know who will joint this connection. if lineman can't do that who will be responsible for that. In other hand today (11-June-15) i have again talk...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - STOP - Wap service, Vocabulary messages and other unnecessary messages

User
 Shashi Gurav on Jun 7, 2015
I am Shashikant. I am using MTNL SIM with number 9603650717. MTNL activated WAP service and vocabulary service on my number without consumer's confirmation and every time it is renewed by them without my confirmation and charged Rs. 20 & Rs. 10. I request kindly stop these services on my number and don't activate any service without consumer's consent. Every day In receive number of messages form MTNL. Please stop sending such message. I am busy person....
Complaint comments Read comments Complaint category Mobile Service Providers

MTNL - Poor signals of MTNL Dolphin Mobile

User
 rajesh takyar on Jun 3, 2015
Sir, I have made my complaints for call drops and poor signals of MTNL Towers. Tower Shakarpurkhass C is merely at the aerial distance of 30 meters from my residence B-35, Shakarpur Tower is installed in the B block one lane ahead to my house. One person came about 15 days back and his Mobile No. is 9013942879 and assured to settle the signals. But it has not come true by the MTNL officers despite my several complaints. It seems they are very much reluctant to improve the quality or I should move to some other service provider. I am unable to receive any call or make any calls as it drops frequently....
Complaint comments Read comments Complaint category Mobile Service Providers

MTNL - phone and net not working

User
 Erica Samson on May 29, 2015
Sir, My internet is not working properly since more than a month. Sometimes phone is dead. Sometimes net is not working properly and the line man of this area does not come to check the fault. I am not at all satisfied by the service of Mtnl. I hope you will take some immediate action regarding this matter. Thanking you Your's scinerely Vilnod samson joseph 9899016888...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Outside cable fault - joints at 3 places

User
 Surjeet Singh Agroyia on May 14, 2015
Sir, My landline telephone is 2 2 0 0 6 8 0 4. and I have broadband connection also on this telephone. The outside cable from pole to residence is very old and has 3 joints. Due to this, some time my internet is not working for two, two, three days. So I request you to please get this old cable changed. Thanking you. Yours sincerely, Surjeet Singh X/1830, Park Marg, Rajgarh Colony, Delhi-110 031....
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Joints in main landline phone cable from pole to residence.

User
 Surjeet Singh Agroyia on May 14, 2015
Sir, My landline telephone is 2 2 0 0 6 8 0 4. and I have broadband connection also on this telephone. The outside cable from pole to residence is very old and has 3 joints. Due to this, some time my internet is not working for two, two, three days. So I request you to please get this old cable changed. Thanking you. Yours sincerely, Surjeet Singh X/1830, Park Marg, Rajgarh Colony, Delhi-110 031....
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Please increase the signal strength of MTNL Transmitter/ Transponder at Andrews Ganj, New Delhi-110049. My Mobile No.9868856251

User
 Mahesh Pachar on Apr 27, 2015
I request to you Sir for increase the signal strength of MTNL Transmitter/ Transponder at Andrews Ganj, New Delhi-110049 because MTNL signal strength is very poor. I could not talk to any body at my Quarter No. F-34, Road No. 3, Andrews Ganj, New Delhi on my Mobile No.9868856251 due to week signals.Please do some needful, so I remain customer of MTNL. It is for information and necessary action please....
Complaint comments Read comments Complaint category Mobile Service Providers

MTNL Dolphin - Network

User
 rahullakhwani on Apr 7, 2015
Dear sir, I have a sim card of dolphin mtnl, My number is 9821644831, i have given complaint on 1503 but they are not taking any action on my complaint, my complaint is i am not getting network in my area for call and also for a 3G...
Complaint comments Read comments Complaint category Other

Mahanagar Telephone Nigam - No Dial Tone in Landline Phone

User
 rajeeva_k on Apr 5, 2015
My MTNL landline phone no. 2689-2794 has been dead for the past about 3 weeks. I lodged a complaint [on the automated complaint registration service of MTNL] on 27/03/2015. However, no MTNL service person has come to attend to the complaint for the past 10 days and the phone continues to be dead with no dial tone. There has been no way of reaching some one in MTNL to ask for an early resolution of the problem or to complain about the complaint not being attended to till I have reached your website. Please pass on my complaint to the concerned person in MTNL and have the problem in my landline...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - MTNL POOR QoS

User
 Hmk on Mar 27, 2015
Why do we have very poor technical team in the back end to support a company like MTNL. Why is MTNL senior management not looking into the back end support. What stops them to strengthen the back end technical team. It's always easy to sell products and services with government funding however to maintain the same with good quality of service. I am surprised even if u mark email to DGM level we still do not get response from the local team. The attitude of senior management shows and set the guidelines to the junior subordinate and to the support team. Rgds...
Complaint comments Read comments Complaint category Government Organizations

MTNL - NEED CALLS DETAIL FOR 9969666146

User
 VAIBHAV R DOSHI on Mar 24, 2015
HI I NEED MY CALLS DETAI FOR MY NUMBER 9969666146 & 9969666116 FOR LAST 6 TO 9 MOUNTH I HAVE LOST SOME IMPORTANT CONTACT & I AM NOT GETING ITSO KINDELY COPRATE & HELP ME FOR THIS IF THERE ARE ANY CHARGES I AM RADEY TO PAY FOR IT BUT SOLVE MY PROBLEM...
Complaint comments Read comments Complaint category Mobile Service Providers

MTNL - No Broadband service

User
 dhiren on Mar 23, 2015
I have taken MTNL Broadband Service from last two months. But I never got proper service from them. I am loosing ADSL connection all the time and every time I complaint them they give me complaint number and then after some time message me that "Complaint Attended" but no solution of my problem....
Complaint comments Read comments Complaint category Broadband

MTNL - Postpaid to prepaid request - 9869085021- Mumbai

User
 Pankaj R Tiwari on Feb 28, 2015
I approached MTNL Customer Care in Khar -W Mumbai telephone exchange and submitted all documents as required and was told request will be fulfilled in 3hours. Nothing happened. Just at 8:45 pm today received SMS that order ID COM0636722 is processed successfully. Still unable to top-up / recharge. No satisfactory reply from exchange officials or helpline no. 1503. Please guide me. -Thanks., Pankaj Tiwari Mobile No. 9869085021 Mumbai...
Complaint comments Read comments Complaint category Mobile Service Providers

MTNL Broadband - I want to sue MTNL Mumbai for $ 100 Billion

User
 manishdixit1 on Feb 26, 2015
This is with regards to the broadband connection I am using from mtnl. My telephone no. is 28112774 and my connection is pathetic. I am using broadband. I facing the issue from last three months, (I have given many complaints to them latest complaint number 1240 open from more than 20 days not yet resolved, everyday i raise complain i get same complaint number) from 15th of november, (line was getting disconnected) I asked the local MTNL lineman (I was informed to ask this person by MTNL people they provided me his phone number Mr Pal) if I can buy a 8 mbps plan he said yes I can buy as...
Complaint comments Read comments Complaint category Internet Services

MTNL - Not getting speed more than 50 kbs

User
 Ashish Shah on Feb 25, 2015
I'm fed up with MTNL from last 2 months regular follow-ups for getting my Broadband issue solved. Earlier there was a cable fault. It took more than 30 to 40 days to clear that, then they told server issues. Yet the problem not solved.
Very surprising is I complain & in the evening or next day they remove the complain mentioning complain resolved without resolving it. How can they do that?...
Complaint comments Read comments Complaint category Broadband

Mahanagar Telephone Nigam - Frequent disconnection of landline and erratic WiFi

User
 Mrunal Nakashe on Feb 17, 2015
Respected Authority, I have a resedential fixed landline and WiFi internet connection provided by the above mentioned company. However, my telephone line has been disconnecteed four times just in the past week, which also leads to an erratic connection to the internet. On every occasion the sequence is that, my line gets disrupted, I lodge a complaint, services are restored the next day and disrupted again in a few hours. This sequence has been repeated far too often in a short span of time, for it to be a routine matter. I suspect that someone is deliberately tampering with my line....
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Wifi connection

User
 Dhruva Parmar on Feb 14, 2015
Its been more than a week that my MTNL broadband connection is not working. I lodged a lot of complaints on their complaint number 198 from my MTNL landline. The MTNL employees visited my place only after a week and a half on 10/2/15 and checked the problem. Stated that my Modem has some problem.They replaced my modem with another used modem (2nd hand) and asked me to use the internet with LAN wire till they come back with another modem where wifi can be configured. I was told by MTNL emp loyees- one of whose name is Mr.Padval that they will get the new modem within two days. After which no one...
Complaint comments Read comments Complaint category Broadband

MTNL - Broadband Speed Problem

User
 praveenkmr664 on Feb 6, 2015
Hello Sir/Mam, I have taken Rs 999 plan for broadband connection from MTNl, which specifies that the speed will be 1 Mbps. But till now i haven't got a speed of more than 0.19 Mbps. I have complaint several times within a very short duration of taking the connection. I have been continuously visiting to my exchange to resolve this issue. But still no resolution has been done. Complaint number of the most recent complaint filed by me is 63300023 I would really be thankful, if you could look into the matter and help me regarding the same. My details are as follows: Phone No. : 22478367 Last...
Complaint comments Read comments Complaint category Broadband

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