MTNL Customer Care


5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
India - 110003

Customer Care Phone Numbers and Contacts

Phone:+91 11 2431 0212
 +91 11 2432 0051
Mobile:+91 11 2332 7225

MTNL Complaints & Reviews

MTNL - Internet speed issue

 Bhanu Negi on Jan 26, 2015
Internet Speed concern has not been fixed even after so many assurances that it will be taken care of. There is a speed test result taken on 27th January at 5.17 am . My speed is not 2 mbps as promised please escallate this concern and take prompt action accordingly Regard Bhanu Negi Complaint No.6430084...
Complaint comments Read comments Complaint category Broadband

MTNL - Connection - Line Dead

 rajk1317 on Jan 23, 2015
I register complaint on 1 Jan 2015 and also doing complaints onwards but there is no response my phone is dead no one solve my problem whenever i call them that they told me that lineman came tomorrow now and fix my issue there is 23 Jan and no response from them My telephone is dead and his bill also come....
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - my whole mobile balance is cut without any reason on 6/01/15

 amit9015723974 on Jan 7, 2015
Dear sir, I have recharged 3G data plan(175 RS) on 06/01/15 after I used 1 hour net surfing but after some times cut money from my whole main balanced (88 RS). I want to say one more things your customer care no has not connected in roaming and plz provide me your working cc no Please resolved my issue at priority basis as soon as possible. Regards, Amit Singh 9015723974...
Complaint comments Read comments Complaint category Unauthorized charges

MTNL - 28036862 - no internet!!!!! with Broadband | Bill increasing day by day‏

 ajay_acl on Dec 30, 2014
I have not received any response so far from MTNL, i do not no know what to do now, my phone bill are going up, without any service is being given, i am suppose to pay for service not for having the land line installed at home, which is of no use for me, my internet is not working since mid of October 2014, I hope i will have response now from MTNL. what I expect from MTNL now. 1.Since I have not use the internet from mid of October 2014 till date, so I am not supposed to make the bill payment, as I am supposed to make the payment for the service which I have availed, but here no service...
Complaint comments Read comments Complaint category Internet Services

MTNL - phone dead from a week 27812371

 Ankush Nagpal on Dec 19, 2014
My broadband connection is dead from a week, i compliant every where from a local mtnl Guy to custmor care ... Even to area manager. MTNL is the wrost service i have ever used. They guys dont even know how to talk with cusotmer. No other company is providing internet srvices in my area so depandent on MTNL. Every month almost helf of the month connection is down and they charge Whole money. My details Ankush Nagpal 9250786860...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Complaint Regarding online Application Number- 33507143

 Shipra Das on Dec 8, 2014
I have applied new MTNL broad connection online and paid amount *500*/- online using my Kotak debit card, Below are the details: URL - Request number- S0002/TR001/0000016894 Application Number- 33507143 Subs Number- 2033308307 WO Number- 14156 Application date - 29-Nov-2014 Subscriber Name: M/s Shipra Das Address- 40-G, 3rd floor, Pocket A1, Mayur vihar Phase-3, Near Bharti Public School, Pin 110096 Tariff Plan- TriBCombo Ul Data-999 Plan Please let me know the status of application as customer care is not able to resolve...
Complaint comments Read comments Complaint category Broadband

MTNL - No new connections in your area.

 Manish Patiyal on Nov 20, 2014
Hello Sir/Madam, I am Manish Patiyal. I have registered a new connection with MTNL for wifi broadband just about a week ago. She told me our executive came at your home for registration and other formalities, but no one is coming. I called customer care again and asked about that then they replied me "No new connections in your area" right now, so we did not get it to you. I told her that if your company MTNL not going for a new connection, then how anyone expect for a new connection or any other service of MTNL. Please help me. In my area, there are many MTNL landline connections, then how...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Incorrect Billing

 shankareena on Nov 11, 2014
I got my internet connection through MTNL Broadband services when i used to live in G.T.B Enclave Delhi-110093. Now after I shifted to Kamal Vihar, Kamalpur, Burari, Delhi- 110084 i.e. in jan 2014 did put in a request to get the connection shifted as well and it was shifted in jan 2014 but only landline was functional, no one came in to setup the broadband connection.Went to the MTNL office in Burari and they informed by MTNL that it was not possible to setup internet connection but will try and do something. Till now there no one came in to check for the internet connection moreover my phone...
Complaint comments Read comments [2] Complaint category Broadband

MTNL - internet connection plan change-postpaid to prepaid

 shivachem on Oct 30, 2014
I, Kishan Kumar, residing in Delhi, having Internet plan of Rs. 699/- against land line no. 27382157, CA no. 2043146675. Three months before I made request for change of our net plan from post paid to prepaid. I called several times on 1504 and other numbers also for doing so but nothing worked out. It was told that one complaint is pending against our number that is the reason they are unable to accept our request. I visited MTNL office in Gulabi Bagh and there met with Mr. Rajender who assured me that he will solve my problem but till now it has not been resolved. Further, I wish to inform...
Complaint comments Read comments Complaint category Telecommunications

MTNL - Line is dead

 jaylaxme on Oct 14, 2014
Hi, We are the subscriber for Landline number 26331165 in Andheri(W) Mumbai; for more then 15 years. My phone line was suspended due to my mother being away to relatives place. My line is not being reinstated, my mother, age 74 visited MTNL twice to make sure all the bills are paid. Now they are saying the transfer the phone to her name first to make an inquire. This is because the phone is in my Dad's name and he cannot travel. This is how old people are harassed by MTNL staff at their office nr. MHADA. I request you to reinstate the line and warn/train your office staff regarding proper code of...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Dead phone and bill reading wrongly calculated

 ANOKHI on Oct 9, 2014
Dear Sir,
I am a MTNL Landine Ph. No. 28567687 user from the begining MTNL department every month charged the calls reading 100 to 788 calls per month. As per subscription Rs. 870/- for Broadband & 100 calls free. But till today nobody makes call from this no. MTNL every month charged above 100 calls from this no. Since last month my above mentioned Phone no is Dead, several times make complaint but till today no action is taken about this matter.
Please take some action to stop the practice of unnecessary bills otherwise i will go to the consumer court for stop this procedure.
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Dead Landline Phone

 Kabir Mohan on Oct 6, 2014
My landline telephone no. 22621386 has been dead since 01 July 2014 and I first complained on 16 July but till date nothing has happened and my phone is still dead below is the complain details Status-Telephone Telephone No: 22621386 Docket No: 104 Complaint date : 7/16/2014 9:6:1 Exchange : MV3 Complaint Type : NO DIAL TONE PENDING AT : Outdoor This complain was since deleted from your site without any action being taken I then lodged another complain with the following details My landline telephone no. 22621386 has been dead since 01 July 2014 and I complained on 16 July but till...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Urgent: Service unavailbale

 Nitant neend on Sep 28, 2014
Dear Sir/ Madam, I am MTNL customer and facing problem in internet connectivity from almost a week. Internet service is unavailable at (+) 91 11 21126342463. I would request you to look at this matter and please resolve this problem asap. Regrads, Rajnish...
Complaint comments Read comments Complaint category Broadband

MTNL - 27041151 is not working since last 15 days

 HELPLAB on Sep 25, 2014
Sir, We would like to inform that above mentioned Telephone Nos. 27041151 connection holding by company at HelpLab Healthcare Pvt. Ltd. Office No 5, Khasra No. 1122, Rithala, New Delhi-85. Sir, above mentioned number is not working within a last 10-15 days and also without line frequently monthly for 10 days. We have lodged many time complaint to your Sector-3 office, which complain number 513 dtd 11.09.14 repeatedly complain no 1296 dtd: 15.09.14. But no any response from side. Sir, our company deals in Healthcare and we are facing too much difficulties. Hope you sincerely look into our...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Telephone no 01126564275 and internet with it

 Ashok Kumar Kaushik 1947 on Sep 24, 2014
My telephone and internet was kept in safe custody till 9th Sept. I requested it to be reconnected, but it has not happened till today24-9-2014. I have complained to all the senior and junior officers personally and by phone but no result. I would request that it is attended to urgently as I am a senior citizen and a Doctor. Ashok Kumar Kaushik...
Complaint comments Read comments Complaint category Doctors

MTNL - unstable adsl and landline phone problem

Internet connection not working against Phone No.22773651 last 15 days Dear Sir, My broadband connection against Phone No.22773651 is not working last 10 days. Every day I am giving a complaint through net and calling several times TO MAYUR VIHAR PHASE-2 office, but any one is not attending the complaints till today. It is connecting, but not working properly and can't open any site, every time the internet & ADSL lights are coming and going. Light is not stable, so could not doing anything. Kindly instruct somebody to come and properly attend the complaint. Every day I am getting new complaint...
Complaint comments Read comments Complaint category Desktop Computers

MTNL - Mischievous Employee Messing with My connection

 REAL_DEALS_h on Sep 21, 2014
28845067 This is to note that a mischevous employee at the company called MTNL has been messing around with the net. Cutting me off (ON Purpose) every 2 sec. Earlier, "Google" would be redirected to "Google Chrome Download" Pls Check Mr. MTNL Ceo...
Complaint comments Read comments Complaint category Broadband

MTNL - net not speed

 mtnlpay on Sep 18, 2014
sir, I manoj kumar dhakad phone no - 25090061 hai sir mere no. par 3 din se net bahot hi kam Aa rahi hai kafi paresani ho rahi hai koi kaam nahi ho pa raha hai plz. sir thik karwane ki kripa kre Add.- --- qtr. no. 416 type -2 SPG complex sector -8 Dwarka new delhi - 77 mobile no. 9868667143...
Complaint comments Read comments Complaint category Police

MTNL - MTNL - Most tiring and negligent lines of phones

 Dr Sunil Kumar on Sep 14, 2014
Even after repeated complaints. Complaint number 986/3.9.14
There has been no action. The phone and broadband both are not working.
Only reason I have been paying MTNL regular bills is that it gives me an address proof, otherwise
I would have kicked this connection off with in 2-3 months of installation MTNL is working as if its still 17th century.
Just hope that this PSU is sold off at the earliest to some reliable group.
Dr Jasmeet Sidhu
Phone number 22571932
Delhi, Dilshad Garden...
Complaint comments Read comments Complaint category Internet Services

MTNL - slow net and internet is not coming and going frequentely...since last 5months

 pranav praveer on Sep 9, 2014
I took brodeband internet from mtnl and its plan is of 1 mbps...but it never happen the net speed shows never more then 250 kbps. and the internet connection hardly stay for a minute...i m doing regular complains against them but the problem isnt solved..till now. the line man is also said we cant do anything and we cant provide fast no is 01127821018, in sec 28 rohini . its looks like the mtnl people making fool out of their service providers for whole month. and and the end of the month they charge 1000 rs as well....
Complaint comments Read comments Complaint category Broadband

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