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MTNL Customer Care


5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
India - 110003

Customer Care Phone Numbers and Contacts

Phone:+91 11 2431 0212
 +91 11 2432 0051
Mobile:+91 11 2332 7225

MTNL Complaints & Reviews

MTNL Broadband Service - MTNL Broadband service is not working since last 10 days.

 niteshkp on Apr 16, 2014
I have MTNL broadband service (28036760) installed on my home. But, it is not working since 7th April. I have launched many complaints but no action has been taken so far. Since that day, I have been daily calling to the MTNL guys, but they never pick up phone or they say that problem will get resolved soon....
Complaint comments Read comments Complaint category Broadband

MTNL - Dead Phone, ADSL DOWN

 Somak Mondal on Apr 8, 2014
Dear Sir, Would like to intimate you that My MTNL land line number is 011 - 25336098, which is not working since 22/03/14, regarding this i have already logged online/ telephonic complain but yet now i didn't get any response from MTNL. Telephone No: 25336098 Docket No: 244 Complaint Type : NO DIAL TONE as you will aware of government enterprises services/ way of working, so pls do the needful regarding this ASAP. Thanks & Regards Somak Mondal 9810917852...
Complaint comments Read comments Complaint category Broadband

MTNL - Frequent disconnection & site not getting opened

 chirag03 on Apr 6, 2014
I am customer of MTNL broadband last couple of years.but since last month i m getting problem of frequently disconnection of internet and also some sites are not getting open through MTNL broadband, besides these sites are getting open from my personal Datacard.
so i raised the issue firstly in normal complaint helpline, from there i didnt get any reply after few days i esclate the issue to MTNL appellate(2nd april'14), but they also didnt reply.
I request you pls see this matter.

I am attaching two snapshoot.
1st is MTNL complaint docket no, which...
Complaint comments Read comments Complaint category Internet Services

MTNL - Excess billing

 srinivas9 on Apr 5, 2014
Dear Sir,

With reference to the trailing mail the contents of which are self explanatory, I have not received any call or communication addressing my grievance. I had on 3/5/2014 contacted one Mr. Ashok who is your staff member at telephone number 25301064 and had asked him my current metre reading which he informed me as being 41805 from 01/03/2014 to 3/5/21014. My previous meter reading as on 28/02/2014 was 41010. It appears that 795 calls have been made from my landline from 01/03/2014 till 03/04/2014.

This too is highly unusual and abnormal. when the average calls...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Broadband issues Unsolved

 Abhijeet Aggarwal on Apr 4, 2014
I have a broadband connection with MTNL for the past 2 years, but suddenyl for the past 3 months, the service has gone totally hay-wire. every 3-4 minutes it gets dis connected. Actually, it took me 3-4 refreshes to get to this page. My complaint number has stayed 191 since my first complaint, but they dont seem to be doing anything about it. But yet, they charge me to the fullest. Why should i pay? if i dont have the service? Someone really needs to take actiona against MTNL Mumbai....
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - continuous disconnection

 talk2marco on Apr 2, 2014
my mtnl broadband connection gets disconnected again and again i complained at mtnl lalubhai park branch but there was no response from their side i stay at juhu galli andheri west mumbai 400058 in a month atleast 10 days my broadband does'nt work...
Complaint comments Read comments Complaint category Telecommunications

MTNL - Telephone out of order for 20 days

 RATHINDRA on Mar 23, 2014
My MTNL (Delhi) telephone (number - 2602 9819) has been out of order for the last 20 days. I have lodged online complaint thrice and physically met the concerned officers thrice - nothing happened. The officers only express their helplessness and lack of man-power. Where do we go as customers? If this is the state of affairs in New Delhi - which boasts of MTNL services - one can only pity BSNL subscribers elsewhere in India!!...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Fault not rectified even after a week & irresponsible behavior of officials

 Bala R on Mar 21, 2014
My telephone number is 29562301. I registered a complaint that my phone line was not clear on the 15th of this month. But till now no action has been taken on that complaint. Now the phone is constantly giving an engaged tone. I tried to submit another complaint through the portal but I get the message, "Your phone is closed". I have tried calling the Hauz Khas office on 2 of their numbers but as usual no body answers the calls. I tried calling the corporate office customer care on Lodhi Road but those numbers too go unanswered. I have the telephone number of the area line man from previous...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - bad connectivity of internet and network

 kaushikdeepak095 on Mar 12, 2014
i am a user of mtnl . my network is very bad, almost no signal zero...internet is very poor, spedd is aprx 5 kbps . not more than that... i request you to improve the quality of network, and signal strength .hope for positve mobile no is 9968996781......
Complaint comments Read comments Complaint category Mobile Service Providers

MTNL - Regarding final request to resolve the four month persisting issue of internet service.

 shariqueimam on Mar 8, 2014
Dear Sir, I applied for the internet broadband connection of MTNL in the month of October and subsequently the installation was carried out on the date 28/10/2013 and my number allotted to me is 26941982. Since installation the internet never worked though we complained to your office 18 times during last 4 months. The complaint dates are listed below: Date of Complain: Complain Number 31/10/2013 64700156301013 01/11/2013 64700156301013 02/11/2013 64700156301013 04/11/2013 64700156301013 06/11/2013 64700156301013 19/11/2013 64700156301013 20/11/2013 64700156301013 22/11/2013...
Complaint comments Read comments Complaint category Broadband

MTNL - Mtnl Employees using abusing language during the complaint.

 rakesh yadav_51 on Mar 3, 2014
My name is Rakesh Yadav and I am MTNL user for Delhi circle. My telephone number is 23812865.
My broadband is not working since last one month, I have raised so many compaliant on 1504, 198, 23812052, 23812051, 9868134943 and more that 100 times by visiting nearest sanchar hat in Mall raod
Even I have contacted with Line man (tiwari (9013134131), muarry, and choudhray), he is showing attitude and even he is not ready to visiting my place to check the broadband after making so many complaint and request directly to him and other seniors( Gupta, and SDO Khan(9868134943) )in the same...
Complaint comments Read comments Complaint category Broadband

MTNL - Harassing By Broadband Department

 sharmaji38 on Mar 1, 2014
Respected Sir, My Name Is Ajay Sharma And My Telephone No Is 25315855 ca no 2053081552.I Have A Plan 599 Unlimited But Still From 04 September 2013 I Am Facing The Problem Of Link Breakup (RTO). I Made Several Complaints To All Officers Of Najafgarh Telephone Exchange Verbally And Meet Personally 40 Times But The Response Is ( हम क्या कर सकते हैं ) .I Am A Share Market User And You Know Sir If Net Connectivity Is Not Flowing Properly How Do I Business.This Is Not Bearable. This Is My Heartiest Request To You Please Please Resolve My Problem. *Attachment Are...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - No dial tone

 Muinao on Feb 18, 2014
I have submitted an application to release my connection from safe custody on 13th January 2014 and on that same day the official in-charged had released it from Sanchaar Haat shadipur MTNL. But till date my connection is lying dead, I have filed many complain through MTNL voice machine 198, personally went and meet the concern official both at Shadipur MTNL Saanchar Haat, Naraina MTNL office, but of no use.

Please help me resolved my issued....
Complaint comments Read comments Complaint category Broadband

MTNL - Very low internet speed which frustrates me every day

 ashik on Jan 21, 2014
I am having a combo package from MTNL by which a landline phone and Internet service is provided. Internet speed package is 512 kbps package. I am completely vexed with the actual download and surfing speed provided. When I stayed in Hyderabad I used to get atleast 60 kbps on 512 kbps package from airtel or beam telecom. But, here I am getting not more than 20 kbps which is very low not just once but, daily. Does these a$$h0les have any moral ethics towards their customers is the biggest question I wonder with. Every time whenever I try to give a complaint on phone an automatic voice asks me to...
Complaint comments Read comments Complaint category Broadband

MTNL - Internet Broadband Service Extension

 rana1991s on Jan 4, 2014
Hello sir/mam, On 24th of December i applied for the extension of my broadband service for number 23380504 from 512 kbps speed to 1 Mbps speed. They said that service will be started from 27th Dec 2013 onward, but it dint therefore i called to 1500, believe me i never saw this much lazy employees in my entire life. They pic up call once, make excuse, cut the call at once without even completing the conversation (lack of behavior), instead of solving this problem from their end they gave me several other numbers to call to if i ask them to please forward my call to supervisor they never do and...
Complaint comments Read comments Complaint category Broadband

MTNL - Broadband and Landline connections not working

 shrikanthca on Dec 24, 2013
I have MTNL landline and broadband connections. My landline number is 28471347 (Sakinaka, Mumbai). I have paid all my bills in time till date. But both my landline and broadband connections have been unreliable since last week of September 2013. I registered a complaint using MTNL's helpline in September and the connection was restored after 10 days. But the broadband connection has been going on and off since then. And now both my landline and broadband connections are down once again for 2 days. MTNL is still charging me the entire amount despite not providing reliable service....
Complaint comments Read comments Complaint category Telecommunications

MTNL - Broadband not working and no one is paying attention even after several complaints.

 ushvaa on Dec 17, 2013

Ll number ----- 011-25075047

It's been two weeks i have been complaining about broadband not working at 1504, but no one is visiting home to correct it. Mtnl is the worst service provider. No wonder people prefer private firms over government. I am so fed up with mtnl's behavior... I have been calling them everyday and what they do is just give me another complaint number and a false promise of resolving it within 24 hours.

I tried escalating the matter as well. But the area manager of dwarka area is worse... He keeps disconnecting the...
Complaint comments Read comments Complaint category Broadband

MTNL - Complaint about suspending contact number

 dharmendra970 on Dec 15, 2013
Dear Sir/Madam I beg to say that I was purchase mtnl number and I runing properly aprox 15 to 20 days but after this 12dec2013 suspended my contect number and I asked customer care he give me detail which person who is suspended my contact number who is suspended my contact number without my permission and I dont know who is this.his contact number is +919968953859 he is suspended my contact number so I would requested to you please take legal action againts his and give me justic. so I hope you are give me justice. your"s faithfully customer name: sonadevi suspended contect no: 9013342137(mtnl) alternate...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

MTNL Dolphin - Unwanted services

 Khanak Bhargava on Dec 14, 2013
Every week I get a message saying : Rs. 5 charged. Thank you for using Dating Service! It's been more than month, 5 weeks to be specific, since I'm getting these messages. I never asked for any such service. They are charging me unnecessarily, against my will. Every week I am loosing 5 rupees for no reason. I want this stupid service to be stopped as soon as possible and I also want my money to be reimbursed. The number from which I receive these texts is 54000005....
Complaint comments Read comments Complaint category Mobile Service Providers

MTNL Mukherjee Nagar Telephone Exchange - Bad services of Mukherjee Nagar Telephone Exchange MTNL.

 KkDelhi on Dec 13, 2013
I am a MTNL user under Mukherjee Nagar Telephone Exchange. My telephone is disturbed and problem to connect with internet from last couple of months. I also registered lot of complaints against my telephone and Internet at 1504 and 198. Customer care person promise me every time, that Line man visit your home within 24hrs to solve your problems. But no buddy visited. If any senior of MTNL is available here, Please- please take action against careless persons of Mukherjee Nagar telephone exchange....
Complaint comments Read comments Complaint category Mobile Service Providers

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