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MTNL Customer Care

MTNL

5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Phone:+91 11 2431 0212
 +91 11 2432 0051
Mobile:+91 11 2332 7225
 

MTNL Complaints & Reviews

MTNL - MTNL POOR QoS

User
 Hmk on Mar 27, 2015
Why do we have very poor technical team in the back end to support a company like MTNL. Why is MTNL senior management not looking into the back end support. What stops them to strengthen the back end technical team. It's always easy to sell products and services with government funding however to maintain the same with good quality of service. I am surprised even if u mark email to DGM level we still do not get response from the local team. The attitude of senior management shows and set the guidelines to the junior subordinate and to the support team. Rgds...
Complaint comments Read comments Complaint category Government Organizations

MTNL - NEED CALLS DETAIL FOR 9969666146

User
 VAIBHAV R DOSHI on Mar 24, 2015
HI I NEED MY CALLS DETAI FOR MY NUMBER 9969666146 & 9969666116 FOR LAST 6 TO 9 MOUNTH I HAVE LOST SOME IMPORTANT CONTACT & I AM NOT GETING ITSO KINDELY COPRATE & HELP ME FOR THIS IF THERE ARE ANY CHARGES I AM RADEY TO PAY FOR IT BUT SOLVE MY PROBLEM...
Complaint comments Read comments Complaint category Mobile Service Providers

MTNL - No Broadband service

User
 dhiren on Mar 23, 2015
I have taken MTNL Broadband Service from last two months. But I never got proper service from them. I am loosing ADSL connection all the time and every time I complaint them they give me complaint number and then after some time message me that "Complaint Attended" but no solution of my problem....
Complaint comments Read comments Complaint category Broadband

MTNL - Postpaid to prepaid request - 9869085021- Mumbai

User
 Pankaj R Tiwari on Feb 28, 2015
I approached MTNL Customer Care in Khar -W Mumbai telephone exchange and submitted all documents as required and was told request will be fulfilled in 3hours. Nothing happened. Just at 8:45 pm today received SMS that order ID COM0636722 is processed successfully. Still unable to top-up / recharge. No satisfactory reply from exchange officials or helpline no. 1503. Please guide me. -Thanks., Pankaj Tiwari Mobile No. 9869085021 Mumbai...
Complaint comments Read comments Complaint category Mobile Service Providers

MTNL - Not getting speed more than 50 kbs

User
 Ashish Shah on Feb 25, 2015
I'm fed up with MTNL from last 2 months regular follow-ups for getting my Broadband issue solved. Earlier there was a cable fault. It took more than 30 to 40 days to clear that, then they told server issues. Yet the problem not solved.
Very surprising is I complain & in the evening or next day they remove the complain mentioning complain resolved without resolving it. How can they do that?...
Complaint comments Read comments Complaint category Broadband

Mahanagar Telephone Nigam - Frequent disconnection of landline and erratic WiFi

User
 Mrunal Nakashe on Feb 17, 2015
Respected Authority, I have a resedential fixed landline and WiFi internet connection provided by the above mentioned company. However, my telephone line has been disconnecteed four times just in the past week, which also leads to an erratic connection to the internet. On every occasion the sequence is that, my line gets disrupted, I lodge a complaint, services are restored the next day and disrupted again in a few hours. This sequence has been repeated far too often in a short span of time, for it to be a routine matter. I suspect that someone is deliberately tampering with my line....
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Wifi connection

User
 Dhruva Parmar on Feb 14, 2015
Its been more than a week that my MTNL broadband connection is not working. I lodged a lot of complaints on their complaint number 198 from my MTNL landline. The MTNL employees visited my place only after a week and a half on 10/2/15 and checked the problem. Stated that my Modem has some problem.They replaced my modem with another used modem (2nd hand) and asked me to use the internet with LAN wire till they come back with another modem where wifi can be configured. I was told by MTNL emp loyees- one of whose name is Mr.Padval that they will get the new modem within two days. After which no one...
Complaint comments Read comments Complaint category Broadband

MTNL - Broadband Speed Problem

User
 praveenkmr664 on Feb 6, 2015
Hello Sir/Mam, I have taken Rs 999 plan for broadband connection from MTNl, which specifies that the speed will be 1 Mbps. But till now i haven't got a speed of more than 0.19 Mbps. I have complaint several times within a very short duration of taking the connection. I have been continuously visiting to my exchange to resolve this issue. But still no resolution has been done. Complaint number of the most recent complaint filed by me is 63300023 I would really be thankful, if you could look into the matter and help me regarding the same. My details are as follows: Phone No. : 22478367 Last...
Complaint comments Read comments Complaint category Broadband

MTNL - Landline and Broadband Not Working

User
 Om N on Jan 28, 2015
Since last 3-4 months, I have been continuously raising complaints of the fault in connection - no dial tone. However, it is not getting corrected, inspite of bill payments. This annoying that the complaint numbers are resolved without solving the issue. Because of this problem, I am not able to use Broad band. I will be raising it to ombudsman or Consumer court if not solved....
Complaint comments Read comments [1] Complaint category Government Organizations

MTNL - Internet speed issue

User
 Bhanu Negi on Jan 26, 2015
Internet Speed concern has not been fixed even after so many assurances that it will be taken care of. There is a speed test result taken on 27th January at 5.17 am . My speed is not 2 mbps as promised please escallate this concern and take prompt action accordingly Regard Bhanu Negi Complaint No.6430084...
Complaint comments Read comments Complaint category Broadband

MTNL - Connection - Line Dead

User
 rajk1317 on Jan 23, 2015
I register complaint on 1 Jan 2015 and also doing complaints onwards but there is no response my phone is dead no one solve my problem whenever i call them that they told me that lineman came tomorrow now and fix my issue there is 23 Jan and no response from them My telephone is dead and his bill also come....
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - my whole mobile balance is cut without any reason on 6/01/15

User
 amit9015723974 on Jan 7, 2015
Dear sir, I have recharged 3G data plan(175 RS) on 06/01/15 after I used 1 hour net surfing but after some times cut money from my whole main balanced (88 RS). I want to say one more things your customer care no has not connected in roaming and plz provide me your working cc no Please resolved my issue at priority basis as soon as possible. Regards, Amit Singh 9015723974...
Complaint comments Read comments Complaint category Unauthorized charges

MTNL - 28036862 - no internet!!!!! with Broadband | Bill increasing day by day‏

User
 ajay_acl on Dec 30, 2014
I have not received any response so far from MTNL, i do not no know what to do now, my phone bill are going up, without any service is being given, i am suppose to pay for service not for having the land line installed at home, which is of no use for me, my internet is not working since mid of October 2014, I hope i will have response now from MTNL. what I expect from MTNL now. 1.Since I have not use the internet from mid of October 2014 till date, so I am not supposed to make the bill payment, as I am supposed to make the payment for the service which I have availed, but here no service...
Complaint comments Read comments Complaint category Internet Services

MTNL - phone dead from a week 27812371

User
 Ankush Nagpal on Dec 19, 2014
My broadband connection is dead from a week, i compliant every where from a local mtnl Guy to custmor care ... Even to area manager. MTNL is the wrost service i have ever used. They guys dont even know how to talk with cusotmer. No other company is providing internet srvices in my area so depandent on MTNL. Every month almost helf of the month connection is down and they charge Whole money. My details Ankush Nagpal 9250786860...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Complaint Regarding online Application Number- 33507143

User
 Shipra Das on Dec 8, 2014
I have applied new MTNL broad connection online and paid amount *500*/- online using my Kotak debit card, Below are the details: URL -http://customercare.mtnl.net.in/Normal/Forms/PSTNRegistration.aspx Request number- S0002/TR001/0000016894 Application Number- 33507143 Subs Number- 2033308307 WO Number- 14156 Application date - 29-Nov-2014 Subscriber Name: M/s Shipra Das Address- 40-G, 3rd floor, Pocket A1, Mayur vihar Phase-3, Near Bharti Public School, Pin 110096 Tariff Plan- TriBCombo Ul Data-999 Plan Please let me know the status of application as customer care is not able to resolve...
Complaint comments Read comments Complaint category Broadband

MTNL - REQUEST FOR DISCONNECTION OF MTNL LANDLINE AND BROADBAND SERVICES ON VIP NUMBERS 29523399 AND 29522758

User
 Prashant Kumar on Nov 24, 2014
THIS IS TO BRING TO YOUR KIND NOTICE THAT EARLIER WE WERE HAVING 8 NUMBERS OF MTNL WITH SEVERAL SERVICES OF MTNL SUCH AS LANDLINE, BROADBAND, VOIP AND IPTV 29523301, 29523302, 29523303, 29523396, 29522251, 29522007, 29523399 & 29522758 WITH THE PASSAGE OF TIME WE DISCONNECTED SIX NUMBERS AND KEPT TWO NUMBERS WHICH ARE 29522758 & 29523399 WITH LANDLINE AND BROADBAND DUE TO BAD SERVICES PROVIDED BY MTNL. ALL FACTS FOR DICONNECTION OF TELEPHONES ARE IN THE KNOWLEDGE OF THE GM BCP MR B K TIWARI. THE REASONS ARE VERY WELL KNOWN TO HIM AS HE HAS BEEN SERVING THIS AREA FOR LAST FOUR YEARS AND...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - No new connections in your area.

User
 Manish Patiyal on Nov 20, 2014
Hello Sir/Madam, I am Manish Patiyal. I have registered a new connection with MTNL for wifi broadband just about a week ago. She told me our executive came at your home for registration and other formalities, but no one is coming. I called customer care again and asked about that then they replied me "No new connections in your area" right now, so we did not get it to you. I told her that if your company MTNL not going for a new connection, then how anyone expect for a new connection or any other service of MTNL. Please help me. In my area, there are many MTNL landline connections, then how...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

MTNL - Incorrect Billing

User
 shankareena on Nov 11, 2014
I got my internet connection through MTNL Broadband services when i used to live in G.T.B Enclave Delhi-110093. Now after I shifted to Kamal Vihar, Kamalpur, Burari, Delhi- 110084 i.e. in jan 2014 did put in a request to get the connection shifted as well and it was shifted in jan 2014 but only landline was functional, no one came in to setup the broadband connection.Went to the MTNL office in Burari and they informed by MTNL that it was not possible to setup internet connection but will try and do something. Till now there no one came in to check for the internet connection moreover my phone...
Complaint comments Read comments [2] Complaint category Broadband

MTNL - internet connection plan change-postpaid to prepaid

User
 shivachem on Oct 30, 2014
I, Kishan Kumar, residing in Delhi, having Internet plan of Rs. 699/- against land line no. 27382157, CA no. 2043146675. Three months before I made request for change of our net plan from post paid to prepaid. I called several times on 1504 and other numbers also for doing so but nothing worked out. It was told that one complaint is pending against our number that is the reason they are unable to accept our request. I visited MTNL office in Gulabi Bagh and there met with Mr. Rajender who assured me that he will solve my problem but till now it has not been resolved. Further, I wish to inform...
Complaint comments Read comments Complaint category Telecommunications

MTNL - Line is dead

User
 jaylaxme on Oct 14, 2014
Hi, We are the subscriber for Landline number 26331165 in Andheri(W) Mumbai; for more then 15 years. My phone line was suspended due to my mother being away to relatives place. My line is not being reinstated, my mother, age 74 visited MTNL twice to make sure all the bills are paid. Now they are saying the transfer the phone to her name first to make an inquire. This is because the phone is in my Dad's name and he cannot travel. This is how old people are harassed by MTNL staff at their office nr. MHADA. I request you to reinstate the line and warn/train your office staff regarding proper code of...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

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