MTNL — Broadband and Landline connections not working

Address:

Mumbai City, Maharashtra

I have MTNL landline and broadband connections. My landline number is[protected]Sakinaka, Mumbai). I have paid all my bills in time till date. But both my landline and broadband connections have been unreliable since last week of September 2013. I registered a complaint using MTNL's helpline in September and the connection was restored after 10 days. But the broadband connection has been going on and off since then. And now both my landline and broadband connections are down once again for 2 days. MTNL is still charging me the entire amount despite not providing reliable service.