MTNL Broadband — I want to sue MTNL Mumbai for $ 100 Billion

Address:

Thane, Maharashtra

This is with regards to the broadband connection I am using from mtnl. My telephone no. is 28112774 and my connection is pathetic. I am using broadband. I facing the issue from last three months, (I have given many complaints to them latest complaint number 1240 open from more than 20 days not yet resolved, everyday i raise complain i get same complaint number) from 15th of november, (line was getting disconnected) I asked the local MTNL lineman (I was informed to ask this person by MTNL people they provided me his phone number Mr Pal) if I can buy a 8 mbps plan he said yes I can buy as far as I will pay big money I will get all the super fast speed. from the first day I have never got 8 MBPS speed (I pay for 8 MBPS every month but i get speed between 1 to 6.5 MBPS maximum..., the line was disconnected for more than 1 month because of cable issue..., once cable issue fixed on 4th of Feb 2015 line started and it is getting disconnected frequently... please check my all records...I have informed MTNL that I am using this service for my bread and butter as i am freelancer and i work from home. I develop softwares, website, digital marketing etc to earn few bucks... but because of MTNL broadband issue I am not able to get a single project ... as whenever I start my system MTNL Internet works for few minutes after that it is getting disconnected. today just now i was chating with my client based in UK and the Internet got disconnected. they have told me more than 100 times it will be resolve in few Hrs... but I am waiting for the issue to be resolved. I have already called more than 10 times to Bhayandar DGM office and also I have send the email to highest authority in MTNL to resolve the issue but so far no sollution... I have given written later for rebate and to adjust the amount and recieved the acknowledgement from them I have lost minimum 150k Indian inr in terms of my business because of MTNL broadband notworking since i am facing the issue with the line from 3 months earlier it was not working at all (because of cable issue they fixed in 50+ days)... because of MTNL i am facing lot of issue in my daily life, as i am not able to earn money, I cant talk to my clients on time when they want me to talk with them (according to there given time). so the are not paying me because of MTNL i am not able to complete my projects on time. because of MTNL my own website is not yet completed and stuck in between. I had no other option as there is no other service provider in my area. I have spend my money and time to resolve the issue like visiting saveral times to MTNL exchange in Mira road. i spend more than the bill comes every month to fix it and also i am completely dependent on MTNL, but they have not fixed the issue, so far also they do not respond to my call, , please check each and every call done by me, They do not answer they call properly, they put the call on mute, they dont have any technical knowledge to help ..., now i want the compensation as well because i dont like how this people are working. this is very bad experience today as i again lost big project for one of my UK client... when I was talking to my client regarding his project my internet disconnected...because of which my client stopped talking to me whjich is also a insult for me. I am paying 1200 INR + every month so that my Internet will work most of the time, but its been more than 70+ days I am facing the issue and no lineman or engineer have visited my home to check the issue... I dont want to use this connection anymore now... because of MTNL broadband i am not able to earn from last three months and my financial condition is broken, I am facing lot of mental trauma, They are behaving like I am a enemy to them... please help me... so far they have (call center 1504 people given me more than 20 numbers to talk with 60% of the ladline number given to me was not picked up in exchange 20% wrong number 10% dont know anything and remaining 10 % have always farworded my case lto someone else informing me) Complaint handling proccess is even worse. The language operators use is very outrageous. They are not aware of what they are saying nor they know about the lineman when he will check the connection. They dont take the responsibility of what they are doing. Time that we are provided for complaint is 24 hrs in which nothing gets resolved. We are asked to call area manager by taking number with help of directory enquiry service. The number that they provide never answers. Please look into my connnection problem as you are charging huge money for broadband and wasted my valuable time ... I want compensation for the issues i have faced because of MTNL i want a compesation of $100 billion as sometimes when I was not able to communicate with my client and internet was getting disconnected after 100's of calls to mtnl and they say now it will work it didn't so it is killing me everyday...also if somebody can help me sue the MTNL I will give him half of the amount to him...