MTNL — Broadband issues Unsolved

Address:

Mumbai City, Maharashtra

I have a broadband connection with MTNL for the past 2 years, but suddenyl for the past 3 months, the service has gone totally hay-wire. every 3-4 minutes it gets dis connected. Actually, it took me 3-4 refreshes to get to this page. My complaint number has stayed 191 since my first complaint, but they dont seem to be doing anything about it. But yet, they charge me to the fullest. Why should i pay? if i dont have the service? Someone really needs to take actiona against MTNL Mumbai.